05/04/2021 | Press release | Distributed by Public on 05/04/2021 06:14
CAMBRIDGE, Mass. - May 4, 2021 -Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today at PegaWorld® iNspire announced the latest evolution of its Pega Infinity™ software suite to help speed and simplify digital transformation (DT) initiatives. With enhanced low-code, intelligent automation, and AI capabilities, Pega Infinity version 8.6 empowers business users to deliver differentiated user experiences with powerful development capabilities that deliver DT at scale for even the largest and most sophisticated global enterprises.
The need for DT today is unavoidable: according to Gartner (1), nearly 70 percent of boards of directors reported that the pandemic and economic challenges are fast-tracking digital initiatives - with worldwide IT spending expected to reach $4 trillion in 2021 (2). But despite this pent-up demand and massive spending, there's still no guaranteed recipe for DT success. These far-reaching initiatives are often threatened by siloed projects, disconnected systems, and complicated deployments that slow time to value and miss expectations.
The new version of Pega Infinity helps businesses crush the deep complexity that stands in the way of successful DT with a Center-out™ approach. The latest enhancements help improve back-end process efficiencies, streamline front-end customer service processes and interfaces, and enable real 1:1 customer engagement to drive meaningful and lasting transformation. With the speed, scale, and flexibility of Pega Infinity, employees can work smarter to drive impactful outcomes, while end customers can enjoy faster, easier, and more personalized experiences that help increase customer satisfaction and loyalty.
Available by the end of this quarter, Pega Infinity 8.6 will feature new enhancements to Pega Platform™, Pega Customer Service™, and Pega Customer Decision Hub™ that enable business leaders to:
Accelerate time to market with new app development, design, and process orchestration capabilities for both professional and citizen developers in Pega Platform, such as:
Simplify customer service with new streamlined capabilities in Pega Customer Service such as:
Deliver more personalized engagements faster with new AI features for marketers and data scientists in Pega Customer Decision Hub such as:
Pega Infinity is the only solution that unifies customer engagement, customer service, and intelligent automation capabilities within a single platform to help accelerate digital transformation across entire global enterprises. By engaging customers with the right message, at the right time, across any channel, clients can improve customer satisfaction, increase customer lifetime value, and boost organizational productivity. Most importantly, Pega's low-code environment helps reduce business complexity - resulting in accelerated deployments, faster iteration, and greater customer and employee satisfaction.
Availability
Pega Infinity 8.6 will be available by the end of this quarter (Q2 2021). For more information, visit www.community.pega.com/knowledgebase/products/whats-new/platform to see all the new Pega Platform features and www.community.pega.com/knowledgebase/products/whats-new/crm to review the new customer engagement features.
The news was announced this morning at PegaWorld iNspire, Pega's annual conference now in its 19th year and second as a virtual event. All sessions and features, including a special session on Pega Infinity 8.6, are live today and quickly available for replay at www.pegaworld.com.
Quotes & Commentary:
'Even after their incredible adaptations in the pandemic, businesses have accelerated into an even more advanced stage of digital transformation,' said Alan Trefler, founder and CEO, Pegasystems. 'Now is not the time to rest - they must find even more ways to improve efficiencies, meet evolving customer needs, and leverage data for insights. Pega Infinity can help equip them with the tools they need to meet these challenges by becoming faster, smarter, and more effective than the competition.'
Supporting Resources:
• Product Updates: What's New in Pega Platform
• Product Updates: What's New in Customer Engagement & CRM
• Product Background: Pega Infinity overview
• Events: PegaWorld iNspire sessions
• Analyst Report: The Forrester Wave™: Real-Time Interaction Management, Q4 2020 names Pegasystems a Leader
The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.