08/09/2020 | Press release | Distributed by Public on 08/09/2020 12:05
AKRON, Ohio, Aug. 9, 2020 -- FirstEnergy Corp. (NYSE: FE) utilities continue restoration efforts for customers of Jersey Central Power & Light (JCP&L) who lost power as a result of Tropical Storm Isaias. Service has been restored to more than 769,500 JCP&L customers - more than 97% of the 788,000 customers impacted by the storm.
More than 9,000 utility personnel from JCP&L, other FirstEnergy companies, and partner utilities from electric industry mutual assistance organizations continue working around the clock to restore power to about 18,500 JCP&L customers who remain without power. Utility crews have replaced more than 200,000 feet of wire, repaired or replaced more than 500 poles and 2,200 crossarms, and worked through more than 700 closed roads to repair service.
At this stage in the restoration effort, our crews are addressing many localized issues and restoring individual customers. This requires crews to travel to each individual location. This is the most time-consuming, labor intensive and complex part of service restoration. Based on current outages and damage assessments, we are projecting that some of the these more difficult restorations in the Central Region are expected to be restored by Monday, August 10 at 11:30 p.m., and in the Northern Region to be restored by Tuesday, August 11 at 11:30 p.m.
If your neighbor's power is on and yours is not, the problem may be isolated to your individual service. Customers who are without power are encouraged to call 1-888-LIGHTSS (1-888-544-4877) to report their outage or click the 'Report Outage' link on www.firstenergycorp.com. Customers can also use two-way text messaging to report outages, request updates on restoration efforts, and make other inquiries about their electric accounts. More information about these communications tools is available online at www.firstenergycorp.com/connect.
To safeguard the health and safety of FirstEnergy employees, contractors and the public, please respect social distancing protocols as utility personnel work around the clock to restore all power outages caused by Tropical Storm Isaias.
During severe weather, customers who are without power are encouraged to call 1-888-LIGHTSS (1-888-544-4877) to report their outage or click the 'Report Outage' link on www.firstenergycorp.com. Customers should immediately report downed wires to their utility or their local police or fire department. Customers should never go near a downed power line, even if they think it is no longer carrying electricity. Extra caution should be exercised in areas where downed wires may be tangled in downed tree branches or other debris.
For updated information on the company's current outages, FirstEnergy's storm restoration process and tips for staying safe, visit the 24/7 Power Center at www.firstenergycorp.com/outages.
CONTACT: Chris Eck - JCP&L (330) 384-7939