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Metrolink - Southern California Regional Rail Authority

07/02/2020 | Press release | Distributed by Public on 07/02/2020 15:35

New Digital Tool Helps Metrolink Riders Social Distance

Los Angeles - Metrolink, Southern California's passenger rail service, today launches an online tool called 'How Full Is My Train?'. The tool allows riders to check recent ridership levels of a train they plan to ride and confirm they will have the ability to maintain safe distances on board trains.

'How Full is My Train?' users will be able to view average train ridership before boarding. If their travel plans are flexible, they may choose to take a train that usually has fewer people on it. In many cases, riders will be able to simply move to other cars if one car appears crowded.

'We know that safety is top of mind with our customers,' said Metrolink Board Chair Brian Humphrey. 'Safety is foundational at Metrolink - and a shared responsibility. Riders are required to wear face coverings while on our platforms and on board our trains. This tool empowers the rider to practice social distancing.'

Metrolink's recent Customer Survey, found that social distancing and cleanliness are among the top concerns of riders. Close to 81% of survey respondents indicated they would ride with Metrolink again, with 29% planning to return as soon as the stay-at-home measures are lifted. The survey also revealed that popular amenities like electrical outlets and Wi-Fi are now taking backseat to riders' desire for hand sanitizers on every rail car.

Safety First at Metrolink

Since March, Metrolink has significantly enhanced cleaning and other safety protocols to keep riders safe. These include:

  • Enhancing cleaning protocols, which include wiping down regularly touched surfaces such as doors, restrooms, head rests, armrests, handrails, tables and trash areas using disinfecting products, as well as the daily use of electrostatic sprayers that mist hospital-grade disinfectant on all areas of train cars - especially helpful for hidden and hard-to-reach locations.
  • Introducing a new Clean Care Crew dedicated to cleaning and disinfecting trains throughout the day.
  • Installing hand sanitizer stations on each train car, and ensuring they are filled more often.
  • Requiring face masks and coverings for anyone on board Metrolink trains and on Metrolink platforms and providing conductors with a limited supply of face masks for riders who have forgotten their face covering.

Continuing to reiterate guidance from the Centers for Disease Control and other health authorities on ways to keep themselves and others safe through personal hygiene and social distancing.

ABOUT METROLINK (metrolinktrains.com)

Metrolink is Southern California's regional commuter rail service in its 26th year of operation. Metrolink is governed by The Southern California Regional Rail Authority (SCRRA), a joint powers authority made up of an 11-member board representing the transportation commissions of Los Angeles, Orange, Riverside, San Bernardino and Ventura counties, collectively known as Member Agencies. Metrolink operates seven routes through a six-county, 538 route-mile network. Metrolink's passengers travel approximately 441 million miles each year, making Metrolink the second busiest public transportation provider in Southern California. Metrolink is the third largest commuter rail agency in the United States based on directional route miles and the eighth largest based on annual ridership.