05/17/2021 | News release | Distributed by Public on 05/17/2021 12:12
May 17, 20214 min read
While COVID-19 forced the public sector to evolve its traditional process, the experience proved that not only is government work possible fully remote, some it is better because of it. For instance, virtual and hybrid community meetings have proven to be more inclusive and help elevate the voices of many previously muted citizens. Government agencies have seen how this digital aspect helps improve outreach and engagement.
Now, as state and local governments look to return to the office in some capacity, they're examining what processes can - and should - stay virtual, or at least a combination of both in-person and remote elements.
To enable this level of flexibility, state and local agencies are implementing solutions to streamline and secure their mission-critical functions and communications.
That's where Zoom Phone comes in.
Across the country, state and local government agencies manage a diverse set of departmental requirements and user scenarios, all while working on an aging phone system. They need a reliable, cost-effective telephony solution - one that supports users working across multiple locations and departments, on both home and office networks. Zoom Phone is flexible enough to support the needs of all your different stakeholders, providing modern communication features while remaining agile and scalable.
With Zoom Phone, agencies can also improve service delivery - supporting their community through simplified, efficient processes. A few examples:
As a modern cloud phone system, Zoom Phone helps your agency create a consistent, quality experience for users, no matter where they're working from. It comes with enterprise-class PBX features that state and local governments need to communicate efficiently with the public and other agencies. A few of these include:
For state and local government agencies that adhere to the security requirements of the Federal Government, Zoom offers a separate, specialized platform called Zoom for Government, which includes Zoom Phone, Zoom Meetings, Zoom Video Webinars, Zoom Rooms, and Zoom Chat.
Zoom for Government offers the same experience as the standard Zoom platform, but with a few differences:
Whether a state or local government needs to enable mobility for representatives or field a slew of incoming calls, Zoom Phone delivers secure communications that can help streamline and update legacy processes. With this modern telephony solution, employees can work from anywhere as they evolve the way they serve constituents.
Learn more about Zoom for Government or check out the on-demand webinar Modernizing Government Communications with Zoom Phone.
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