Deloitte LLP

10/21/2021 | Press release | Distributed by Public on 10/21/2021 11:19

‘State of AI in the Enterprise’ Fourth Edition: Becoming an AI-fueled Organization A Survey from the Deloitte AI Institute

Leading practices drive AI success
In analyzing the four organizational profiles, the report identified the behaviors most associated with strong outcomes, and leading practices in the following categories: strategy, operations, culture and change management, and ecosystems.

Strategy leading practice
AI-fueled organizations view AI as a key element of business differentiation and success, and they set an enterprise-wide strategy that is championed from the top.

  • Transformers were three times more likely to have an enterprise-wide strategy in place, and twice as likely as Starters to report a differentiated AI approach.
  • However, only 40% of survey respondents completely agreed that their company has an enterprise-wide AI strategy in place, leaving room for improvement.
  • While 66% of respondents view AI as critical to success, only 38% believe their use of AI differentiates them from competitors.

Operations leading practice
AI-fueled organizations establish new operating models and processes that drive sustained quality, innovation, and value creation.

  • Organizations that have undergone significant changes to workflows or added new roles are almost 1.5 times more likely to achieve outcomes to a high degree.
  • Organizations that document and enforce MLOps processes are twice as likely to achieve their goals; nearly two times more likely to report being extremely prepared for risks associated with AI; and nearly two times more confident that they can deploy AI initiatives in a trustworthy way.
  • Survey results exposed a disconnect, however, as only about one-third of respondents report that they have adopted leading operational practices for AI

Culture and change management leading practice
AI-fueled organizations nurture a trusting, agile, data-fluent culture and invest in change management to support new ways of working.

  • Organizations that invest in change management to a high degree are 1.6 times more likely to report that AI initiatives exceed expectations and over 1.5 times more likely to achieve their desired goals.
  • However, most organizations underinvest this area. Only 37% of survey respondents reported significant investment in change management, incentives, or training activities to help their people integrate new technology into their work, often resulting in a slower, less successful transformation.

Ecosystems leading practice
AI-fueled organizations orchestrate dynamic ecosystems that build and protect competitive differentiation.

  • Eighty-three percent (83%) of the highest achieving organizations (Transformers and Pathfinders) create a diverse ecosystem of partnerships to execute their AI strategy.
  • Organizations with diverse ecosystems are significantly more likely to have a transformative vision for AI, enterprise-wide AI strategies, and use AI as a strategic differentiator.

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The Deloitte AI Institute supports the positive growth and development of AI through engaged conversations and innovative research. It also focuses on building ecosystem relationships that help advance human-machine collaboration in the "Age of With," a world where humans work side-by-side with machines.

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