09/19/2020 | Press release | Distributed by Public on 09/19/2020 11:41
Insights > Hurricane Laura Restoration Update - 9/19/20 @ 11 a.m.
As of 10:00 a.m. Sept. 19, 22,079 outages were occurring in Calcasieu and Cameron parishes in Louisiana, down from a peak of approximately 93,000 outages in Southwest Louisiana. Over the course of the storm and restoration, the company has restored 435,865 individual outages in Louisiana as of 7:00 a.m. Sept. 19.
Entergy's Hurricane Laura information website provides customers with storm restoration and recovery updates. Visit the site at entergy.com/hurricanelaura.
Entergy restoration workers have replaced 13,594 distribution poles, 3,760 transformers and 29,248 spans of wire as of 8:00 a.m. Sept. 19. Lake Charles/Sulphur damaged distribution equipment replaced includes 10,469 poles, 3,000 transformers and 22,417 spans of wire.
As of 8:00 a.m. Sept. 18, the estimated total damaged or destroyed system distribution assets include 14,125 poles, 4,760 transformers and 29,831 spans of wire. In Lake Charles/Sulphur, the estimated total damaged or destroyed distribution assets include 11,000 poles, 4,000 transformers and 23,000 spans of wire.
On the transmission side, Entergy restoration workers have replaced 652 transmission structures, 2,406 miles of line and 289 substations as of 8:00 a.m. Sept. 19. Lake Charles/Sulphur damaged transmission equipment replaced includes 598 structures, 254.7 miles of line and 70 substations.
As of 8:00 a.m. Sept. 17, the estimated total destroyed system transmission assets include 1,459 structures, 2,792 miles of line and 316 substations. In Lake Charles/Sulphur the estimated total destroyed transmission assets include 1,405 structures, 640 miles of line and 97 substations.
Restoration for customers in southwest Louisiana is a methodical process. While crews are working in all areas, those with the least amount of damage will be restored sooner. Some customers without power may notice that the electric system in their immediate area has been repaired or appears to be in good condition.
Those customers could still be without power because electric equipment is damaged in portions of the system that they cannot see, sometimes miles away. Entergy Louisiana is committed to repairing and rebuilding the electric system until every customer who was impacted by the storm has power available to them. As work progresses, we will update restoration timeframes with increasingly accurate estimates.
To learn more about the steps you should take if your home's exterior electric equipment was damaged, click here. And to learn more about electrical equipment that serves your home and whether the equipment is yours or Entergy's, click here.
As a result of extensive damage to the transmission infrastructure serving this area, the transmission and distribution systems will require nearly a complete rebuild. The transmission system is the backbone of the electric grid and helps Entergy move power from the power plant to the lines serving customers' neighborhoods. Power must be restored to transmission lines and substations in order to energize the distribution lines that serve businesses and homes. Without these lines in service, it makes it difficult to move power across the system to customers in the affected areas.
If the grid and the flow of power were compared to our highway system, transmission lines would be the interstates, substations would be the off-ramps and distribution lines would be the streets and roads that lead to homes and businesses.
Some of the restoration activity in Southwest Louisiana has progressed to slower 'rear-lot' construction restoration. For rear-lot construction, or when our facilities are located behind homes or businesses, limited access is the primary reason it may take longer to restore power for these customers than others. More information on rear-lot restoration is included below.
All transmission lines that deliver power into Southwest Louisiana were catastrophically damaged. The damage caused by Hurricane Laura is some of the most severe the company has experienced.
Transmission lines that received major damage may need to be fully reconstructed in parts. Once the transmission lines are flowing electricity into the city's substations, then power can flow through the distribution lines to homes and businesses that are able to accept power.
We also will reconfigure our electricity delivery system where feasible to return power to some customers more quickly. Once repairs are completed, we will return the system to normal configuration.
Although the power grid in Southwest Louisiana will lack the redundancies that are in place when the transmission system is in full operation, Entergy Louisiana's engineering and operations teams are developing a plan to maintain the stability of the system.
Entergy Texas' is pledging $360,000 to charitable organizations across the region to help rebuild the communities it serves.
The company allocated $200,000 from an American Red Cross Disaster Responder Partnership to directly aid communities impacted by Hurricane Laura. The support will help victims recover and get back on their feet in the challenging weeks and months ahead
Entergy Texas has pledged another $160,000 to provide grants to community organizations focused on referral assistance and safety net services for impacted individuals and families, including temporary lodging, food, and clothing for affected families. The Foundation for Southeast Texas, a nonprofit, public charity, will distribute the funds to nonprofits in the local community. Decisions about specific grantees will be announced later.
The damage from Hurricane Laura has eliminated much of the redundancy built into the transmission system, which makes it difficult to move power around the region to customers. These conditions, along with increasing demand during periods of higher temperatures, can result in an imbalance of supply and demand for electricity.
While these transmission structures are being repaired and rebuilt, we are working to ensure the safe and stable operation of the electric grid.
The 25,314 workers brought over time to restore service comprises the largest restoration effort we have ever mobilized. Restoration workers from 31 states have helped restore service for our customers. Donor states include Alabama, Arkansas, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Missouri, Mississippi, New York, North Carolina, New Jersey, New Mexico, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin and West Virginia. This includes 232 electric utility businesses, including 24 other electric utility companies.
Our crews, contractors and mutual-assistance partners continue working long hours restoring service to customers as safely and as quickly as possible. Our restoration workforce includes our own employees, contractors and mutual assistance crews from other companies. As power was restored in parts of the territory, some workers have been released.
Factors that can slow rear-lot restoration include the added time it takes to survey for damage. Rather than being able to search for the cause of an outage from a vehicle on the street, our responders may have to walk into each back yard to find the damage. Fences or other obstructions can cause further delays.
Once the damage is located, making repairs can take longer. In rear-lot configurations, our inability to use line trucks and other large equipment slows the speed of our restoration. In addition, we may not be able to bring in off-road equipment to help if we cannot access the right-of-way. If so, making repairs becomes a very manual and labor-intensive process.
Even in those instances when a right-of-way is available, we may have to remove fences, vegetation or other obstacles to gain access. If there is no right-of-way, the work probably will be done manually. If we must replace a damaged utility pole, we are required to call the underground facilities locating service and wait until they complete their survey before we can dig.
One example of the difference in the time required to make rear-lot repairs is in replacing a pole. Working a pole in an alley or other rear-lot construction takes about twice as long, or about six hours. Working a pole on the street with multiple vehicles takes about half that time.
Given the intensity of this storm and the additional need for our crews to follow COVID-19 precautionary measures, outage restoration will be extended in the hardest-hit areas and may be hampered by blocked access or other obstacles.
Customers who have a new advanced meter installed can check to see if their power is restored by logging into myEntergy. View 'My Usage' on the dashboard. Select 'hourly view' to see their most recent usage which is updated every four to five hours.
Customers with property damage may require special action to speed their restoration:
For customers without property damage:
Entergy cannot restore power to a location with a damaged meter base, conduit or weather head (the metal pipe extending upward from the structure with electrical cables inside). They must be repaired by a qualified electrician before Entergy can restore
Responding to a major storm and COVID-19 could affect our response:
For our industrial customers, restoration priority is to power critical community services such as fire, police, hospitals and water and communication services. As we restore service to residential, commercial and industrial customers, we must do it in a way that balances the needs of our customers with the ability to support additional load as the system permits.
Unfortunately, we are seeing an increase in attempts to scam our customers following Hurricane Laura.