Duo to Be Used to Verify Identity for Service Desk Calls

Starting May 6, users calling the Service Desk may be askedto approve a Duo prompt sent by the attendant to verify identity.

To enhance the security of the process, the Duo prompt is replacing a request for birthdate or other sensitive information.Those with a Duo fob will be askedto provide its serial number as a form of identity.

As always, continue tobe vigilant when responding to Duo prompts. Never approve an unexpected Duo push.