Eversource Energy

09/29/2020 | Press release | Distributed by Public on 09/29/2020 10:19

Eversource Reminds Customers of Available Financial Assistance Programs During COVID-19

BOSTON (September 29, 2020)-As the COVID-19 pandemic continues and Massachusetts relaxes restrictions, Eversource is reminding customers of the options and solutions available to support them during this uncertain time. The energy company maintains various ways to assist customers, including tips to help save money and energy, low-income assistance programs, as well as a new extended payment plan that allows customers up to 12 months to pay any past-due balances.

"We've all adjusted to a new normal, and we're here to help any customer facing financial hardship or uncertainty," said Eversource Senior Vice President and Chief Customer Officer Penni Conner. "We recognize how challenging these times are and remain committed to supporting our customers as we navigate through this unchartered territory. Any customer who may have had a difficult time paying their energy bill because of the pandemic can take advantage of one of our flexible payment arrangements to help them pay down any balances that may have accrued over the past few months."

The extended payment plan is available to any customer with a past due balance. Residential customers must enroll December 31, 2020. While customers are not currently at risk of losing service as Eversource continues to suspend all customer disconnections, this flexible payment arrangement also provides an important option for customers.

Here's how the COVID-19 Payment Program works:

  • Customers can pay past-due balances in flexible payment plans for up to 12 months
  • No down payment is required for eligible customers, and once enrolled, the account is protected from service disconnection for the duration of the payment plan - including when the current moratorium on disconnections for residential customers ends

Additionally, Eversource is enhancing assistance for low-income customers through several additional programs:

  • New Start: Eliminate portions of your overdue balance by making payments on time each month
  • Fuel Assistance: If you heat with electric or gas, this program can help pay a portion of your bill
  • Discount Rate: Income-eligible customers may qualify for a discount off their monthly utility bill for customers in need
  • The Good Neighbor Energy Fund:Assistance for Massachusetts residents experiencing a temporary crisis which has left them without enough money to pay their utility bill, but do not qualify for federally funded assistance programs. Good Neighbor funds are available through your local Salvation Army Assistance Center

In addition to the protections extended and special programs available to residential customers during the pandemic, Eversource is similarly offering support to its business customers. The moratorium on utility service disconnections for Massachusetts businesses ended on September 1 and beginning today, Eversource will mail disconnect notices to qualifying businesses. Business owners can avoid disconnection by enrolling in a payment plan and taking advantage of flexible payment arrangements and energy efficiency solutions. Eligible small commercial customers that enroll in and complete a payment plan can also take advantage of a new arrearage forgiveness program and receive two bill credits equal to their April and May 2020 bill charges.

Customers can learn more about these financial assistance programs and enroll online at Eversource.com. Customers in Eastern Massachusetts can also call 866-861-6225, and customers in Western Massachusetts can call 877-963-2632. For more information on energy saving tips, including how to sign up for an in-person or virtual home energy assessment, creating an online energy savings plan, and learning about scam awareness and other programs Eversource is offering to support customers during the pandemic, visit Eversource.com.

Eversource (NYSE: ES), celebrated as a national leader for its corporate citizenship, is the #1 energy company inNewsweek's list of America's Most Responsible Companies for 2020 and recognized as one of America's Most JUST Companies and the #1 utility byForbesandJUST Capital. Eversource transmits and delivers electricity and natural gas and supplies water to 1.8 million customers throughout Massachusetts, including approximately 1.5 million electric customers in 139 communities, nearly 300,000 gas customers in 51 communities, and 19,800 water customers in five communities. Eversource harnesses the commitment of approximately 8,300 employees across three states to build a single, united company around the mission of safely delivering reliable energy and water with superior customer service. The #1 energy efficiency provider in the nation, the company is empowering a clean energy future in the Northeast, with nationally-recognized energy efficiency solutions and successful programs to integrate new clean energy resources like solar, offshore wind, electric vehicles and battery storage, into the electric system. For more information, please visiteversource.com, and follow us onTwitter,Facebook,Instagram, andLinkedIn. For more information on our water services, visitaquarionwater.com.


Reid Lamberty
[email protected]

Priscilla Ress
[email protected]