Arizona Department of Insurance

01/24/2020 | Press release | Distributed by Public on 01/24/2020 16:39

Arizona's Surprise Bill Resolution Report for 2019

As shown in the attached report prepared pursuant to A.R.S. § 20-3118(A), the Department of Insurance received 91 requests for dispute resolution in Calendar Year 2019. Of those, 53 have been resolved or closed, and health plan enrollees saved $41,538 by submitting their surprise bills for resolution.

Not all health care bills qualify for the surprise bill resolution process. The Department's Suprise Out-of-network Billing Dispute Resolution website (, and especially the section entitled, 'I got a surprise bill. Can I submit a request for arbitration?') lists conditions when a health care bill may not qualify under Arizona law for the dispute resolution process. But for those that do, the enrollee will only be responsible for paying the enrollee's cost-sharing amounts (copay, coinsurance and deductible) if the enrollee provides information the Department needs, and participates in an informal settlement teleconference with the health care insurer and the health care provider.