Eversource Energy

07/10/2020 | Press release | Distributed by Public on 07/10/2020 13:46

Eversource is Ready to Respond to Tropical Storm Fay During Ongoing COVID-19 Pandemic

Energy company shares tips to help customers prepare

BERLIN, Conn. - As Tropical Storm Fay moves up the East Coast, Eversource is closely monitoring and preparing for the high winds, heavy rains and possible flash flooding expected to impact New England Friday night into Saturday. While continuing to operate under its COVID-19 pandemic plan and adhering to its strict social distancing, hygiene and enhanced sanitation measures to safeguard the health and well-being of workers and customers, the energy company's line and tree crews, along with its natural gas technicians, are ready to respond to any damage or outages caused by this storm.

'We recognize how important it is for our customers to have reliable power, especially during these unprecedented times as many people continue working remotely,' said Eversource Vice President of Electric Operations Mike Hayhurst. 'Working under the challenging conditions related to the pandemic, our crews are positioned around the state and ready to respond to any damage or outages caused by this tropical storm. Our team will work around-the-clock to restore power as quickly and safely as possible - yet some restorations may take longer as we work to ensure the safety of our employees and customers.'

Eversource urges customers to always stay clear of downed wires and to report them immediately to 9-1-1. Be sure to report any outage online at, or by calling 800-286-2000. Customers who signed up for the company's two-way texting feature can send a text to report an outage and receive outage updates as they happen.

As flooding is possible, Eversource reminds customers flooding can cause damage to a home furnace or other natural gas appliances and some natural gas heating systems may be affected in the event of a power interruption. If flooding is severe, natural gas appliances should not be used until inspected by a licensed plumber or contractor. Once that is completed Eversource can turn gas service back on and safely relight appliances.

Eversource also offers the following tips on its website to help customers prepare for emergencies:

Additional preparedness tips can be found at

Eversource (NYSE: ES), celebrated as a national leader for its corporate citizenship, is the #1 energy company in Newsweek 's list of America's Most Responsible Companies for 2020 and recognized as one of America's Most JUST Companies and the #1 utility byForbesandJUST Capital. Eversource transmits and delivers electricity to 1.25 million customers in 149 cities and towns, provides natural gas to 237,000 customers in 74 communities, and supplies water to approximately 198,000 customers in 52 communities across Connecticut. Eversource harnesses the commitment of approximately 8,300 employees across three states to build a single, united company around the mission of safely delivering reliable energy and water with superior customer service. The #1 energy efficiency provider in the nation, the company is empowering a clean energy future in the Northeast, with nationally-recognized energy efficiency solutions and successful programs to integrate new clean energy resources like solar, offshore wind, electric vehicles and battery storage, into the electric system. For more information, please visit, and follow us onTwitter,Facebook,Instagram, andLinkedIn. For more information on our water services, visit