AT&T Inc.

09/24/2020 | Press release | Distributed by Public on 09/24/2020 16:04

J.D. Power Recognizes AT&T in Customer Satisfaction Rankings


AT&T/DIRECTV Ranked #1 in Customer Satisfaction Nationally for TV Service

Earns #1 in Customer Satisfaction for Residential Internet Service in the South, West and North Central Regions

Today, AT&T/DIRECTV was awarded the highest ranking in the J.D. Power 2020 Residential Television Service Provider Satisfaction Study nationally1. AT&T also won the top honor in the J.D. Power 2020 Residential Internet Service Provider Satisfaction Study in the North Central, South and West regions - everywhere we have internet available.

'We're so grateful for our customers and it's gratifying to see J.D. Power reaffirm the hard work we've put into creating a top-notch experience for them,' said Rick Welday, executive vice president and general manager - broadband and video, AT&T. 'Our team has intensely focused on improving every aspect of the customer experience across broadband and video. This focus drives us each day to be the best for our customers.'

DIRECTV continues to provide customers some of the best content available and award-winning features and functionality. Like with our leading sports content on DIRECTV, it's all about giving our customers what they want.

We are also proud to be recognized by J.D. Power as access to reliable high-speed internet is now more essential than ever. This highlights the impacts of the investment in our broadband network, as well as tools like our Wi-Fi gateway, extenders and Smart Home Manager app, to help maximize our customers' internet experiences.

We're also continuing to build momentum with AT&T Fiber. AT&T Fiber is the fastest growing Fiber broadband subscriber base in America, and we can't wait for more customers to see the benefits and how it provides a faster internet experience than cable.2 AT&T is committed to continuing to provide the best for our customers now and always.

1 National study resulted in a tie for first place.

2 Based on publicly available data of net customer adds for major fiber providers over previous four quarters.

About AT&T Communications

We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we innovate to improve lives. We have the nation's fastest wireless network.** And according to America's biggest test, we have the nation's best wireless network.*** We're building FirstNet® just for first responders and creating next-generation mobile 5G. With a range of TV and video products, we deliver entertainment people love to talk about. Our smart, highly secure solutions serve nearly 3 million global businesses - nearly all of the Fortune 1000. And worldwide, our spirit of service drives employees to give back to their communities.

AT&T Communications is part of AT&T Inc. (NYSE:T). Learn more at

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© 2020 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. FirstNet and the FirstNet logo are registered trademarks and service marks of the First Responder Network Authority. All other marks contained herein are the property of their respective owners.

**Based on analysis by Ookla® of Speedtest Intelligence® data median download speeds for Q2 2020. Ookla trademarks used under license and reprinted with permission.

***GWS OneScore, September 2019.

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