AirAsia Group Berhad

10/08/2021 | Press release | Distributed by Public on 10/07/2021 21:29

Travel Advisory: AirAsia Indonesia resumes scheduled flight service operation

JAKARTA, 29 September 2021 - AirAsia Indonesia (flight code QZ) will be gradually resuming its scheduled flight operations serving Jakarta-Bali routes starting 14 October 2021. Other routes will be announced later.

Guests will be able to book flights on these routes via the airasia Super App,, travel agents and AirAsia Travel & Service Centers.

To get more updates on the available routes and our latest promotion please follow our Instagram (, Twitter (@airasia_indo), and Facebook (airasia Super App).

AirAsia remains committed to serving regular, chartered and cargo flight services to support the repatriation of travellers and shipment of goods as well as other essential purposes while adhering to strict health and safety protocols at all times.

Ready to Travel

AirAsia believes that stringent health and hygiene protocols should always be a shared commitment between the airline and its guests throughout the journey, including on-ground and in flight. Contactless solutions and technical innovations have also been made available to ensure a hassle-free customer experience across all touchpoints of service.

Flying remains the safest mode of transportation, not only because of the multi-layered approach to safety measures that we undertake, but also the built-in features of the A320 aircraft such as its cabin air filtration system that decontaminates the air every 2-3 minutes, and the vertical downward air circulation inside the cabin that further prohibits the risk of infection during each flight. Studies conducted by international aviation agencies have proven that the risk of inflight infection is almost zero.

Before travelling, domestic guests are advised to adhere to the following important travel advisory:

  • Ensure that you (and your family) are eligible to travel. Please check on any travel restrictions or special requirements for travel, including health documents such as COVID-19 negative test certificate/result and vaccination certificate. Covid-19 Test must be taken at official health facilities that are listed here and guests must ensure that their test results are already available at the Peduli Lindungi mobile application prior to departure. Guests are also required to fill out an electronic health awareness card (e-HAC) through the PeduliLindungi app prior to departure. These requirements are subject to change at any time so we advise you to double check the latest conditions and requirements with the relevant authorities. For the latest travel requirements, click here.

  • Wear a face maskbefore, during and after the flight: all AirAsia guests are required to wear a face mask all the time -- at the airport during check-in and baggage collection, and more importantly during the flight. Please be advised that wearing a face mask with an open valve is not permitted onboard AirAsia flights. You may wear a double-mask for better protection.

  • Self Check-in is temporarily unavailable: You can go to one of our check-in counters to verify your travel documents, print your boarding pass or drop off your checked baggage.

  • Arrive early at the airport: guests are encouraged to arrive preferably 3 hours before departure to allow for enough time for all the necessary processes to take place.

To ensure that the highest safety and hygiene standards are maintained at all time, AirAsia has also implemented the following additional safety measures:


  • Contactless payment option: all AirAsia service counters at airports are powered by a contactless payment facility that accepts digital payment using online banking and credit/debit card transactions.

  • Passenger Reconciliation System (PRS): this was introduced to ensure reduced physical handling of boarding passes by personnel at airports.

  • Staggered boarding policy: for the benefit of our guests and to ensure their safety, boarding will be done beginning with guests seated at the back of the aircraft.This means guests in Zone 2 (seated at the back) will board first, followed by Zone 3 (mid area) and finally Zone 1 (seated in front/hot seats). This will ensure a smooth flow during boarding and minimise contact amongst guests as well as crew.


  • High-Efficiency Particulate Arrestors (HEPA) Filters: the cabin air constantly flows from aircraft ceiling to the floor before it is suctioned into a high performance filter that are commonly used in operation theatres at hospitals. All our aircraft are equipped with powerful HEPA filters that remove 99.99% of dust particles and airborne contaminants including viruses and bacteria. The cabin air is completely refreshed every three minutes to ensure the highest possible quality of air throughout your flight.

  • Fully-vaccinated cabin crew: all AirAsia flights will be operated only by fully-vaccinated pilots and cabin crew. Only fully-vaccinated ground operations staff including at the terminal and baggage handling service will be in operation.

  • Personal Protective Equipment (PPE): all AirAsia's pilots, cabin crew, guest services and ground handlers will be wearing PPE on ground and throughout the flight including face masks and gloves. In addition, all cabin crew are well trained to assist with any medical situation inflight including identification and isolation of anyone onboard who may be unwell.

  • AirAsia WiFi: now you can now browse the digital version of the Santan menu, Duty Free catalogue, travel magazines, and a vast collection of entertainment content for free using your own device. You can give your family and friends a peace of mind by staying connected throughout the journey with our high-speed Internet services. Besides that, you can also access the airasia Super App services through the AirAsia WiFi portal for a safer, cashless and digitised in-flight experience.

  • Meals are produced and packaged hygienically: all meals onboard follow strict food safety requirements before they are served. Meals are only available on flights with flying time of more than 2 hours and can only be pre-booked at least 24 hours before departure time.

  • Aircraft deep cleaning: all our aircraft are cleaned and sanitised after each flight and during every night stop, they go through a thorough 2-hour deep cleaning process, in compliance with instructions from health authorities so you can travel with peace of mind.

AirAsia Indonesia CEO, Veranita Yosephine said, "We can't wait to paint the skies red once more. AirAsia's crew and staff are all set and excited to welcome our loyal guests. As the situation in the country recovers, we would like to remind the public to always comply with applicable travel regulations, safety protocols, and health recommendations. We still need to be vigilant and maintain proper hygiene at all times, even though we have been fully vaccinated."

AirAsia has been recognised by aviation experts at with the highest 7-Star rating for its robust, comprehensive and strict adherence to health protocols.

For more information on the Self Check-in service and how to use it to verify travel documents, visit the AirAsia Support Page here. For the latest flight status visit

For a better and enhanced travel experience, download your airasia Super App from the Apple App Store, Google Play Store or Huawei AppGallery now.

*All guests affected by our operational changes will receive notifications on service recovery options through registered email.