EEAS Call for Expression of Interest- IT – Service Assistant BA.BS.3- Information technology

EEAS Call for Expression of Interest for the recruitment of one Temporary Agent under Article 2(b) of the Conditions of Employment of Other Servants (CEOS)

WE ARE

The European External Action Service (EEAS), which supports the work of the High Representative in defining and implementing an effective and coherent foreign policy of the European Union. The EEAS supports his tasks of conducting the EU's Common Foreign and Security Policy and chairing the Foreign Affairs Council. It also supports the High Representative in his capacity of Vice President of the Commission. The EEAS works in close cooperation with Member States, the Council and relevant services of the European Commission.

The Digital Solutions Division is made of several teams dealing with Infrastructure & Support, Development of Information Systems, and Budget and Administration. It counts 45+ statutory posts and subcontract part of his activities to external contractors (Helpdesk & First line Support, Second and third line support, WAN management, Developments, etc.).

The main mission of EEAS ICT Division (BA/BS.3 ) is to assist the European External Action Service and EU's Delegation worldwide network in achieving its strategic objectives by supporting administrative and core business processes with modern Information and Communication Technology tools. The unit is composed of 45 officials and more than 150 experts and is organized in two sections: Infrastructure and Information systems.

The Infrastructure section is in charge of the ICT infrastructure (data centre & office environment both in HQ and delegations), the end-user support and helpdesk for both HQ (2000 users) & DEL (5500 users), the network (LAN & WAN services), telephony services (HQ & DEL), the ICT training and the ICT security. The section is composed of 14 officials, 8 CAs and around 75 experts working for the EEAS IT Service Desk. 36 Contractual Agents called Regional IT Officers (RITOs) posted in Delegations are also managed by the section.

WE PROPOSE

BA.BS.3.ICT Division offers a job opportunity as IT Service Assistant-ICT. We are looking for a dynamic candidate with several years of experience in the field of system administration and operations who wants to take a next step in her/his career and use her/his technical background to participate in the design, contracting, implementation and hand-over to operations of ICT infrastructure components.

The job is a key position for an experienced technical Information System officer looking for a dynamic working environment and challenging projects within a friendly, motivated and supportive team. We offer easy access to training facilities to improve skills and to keep staff at the top of technology and methodology evolutions. Main working language is English.

WE LOOK FOR

A dynamic, proactive and highly motivated colleague with very good communication and organisational skills and with a developed sense of service. In addition, (s)he should prove hands-on experience in the management of ICT infrastructure (system engineer, system administrator, network administrator).

He/she will be entrusted with the following main tasks:

• Act as a service owner on a list of IT Services
• Work together with other service owners and operations to guarantee the best possible service towards our end-users.
• Align the EEAS ICT infrastructure with the EEAS business requirements.
• Proactively manage the lifecycle and drive the direction of the services that he/she is responsible for.
• Participate in defining and testing of BCP and DR procedures.
• Supervise the operational activities of the external contractors, mainly the project team.
• Act as stakeholder in various projects and see them through until the delivery in production
• Participate in the drafting of Business cases facilitating the decision making process for head of Unit/section
• Managing and documenting the services that he/she will be responsible of (description, policies etc)
• Contract management - negotiating - ordering - follow-up

A proven ability to manage and co-ordinate several services simultaneously are important. Excellent oral and written command of English is essential.

LEGAL BASIS

The vacancy is to be filled in accordance with the conditions stipulated under the Conditions of Employment of Other Servants of the European Union (CEOS)¹, in accordance with EEAS Decision ADMIN(2015) 20 on the engagement and use of temporary agents

The successful candidate will be offered a contract as Temporary Agent under Article 2(b) of the Conditions of Employment of Other Servants (CEOS) at the grade of AST7.

ELEGIBILITY CRITERIA

Candidates must meet ALL of the following general and specific conditions on the closing date for online applications:

• Be a national of one of the EU Member States and enjoy full rights as a citizen;
• Meet any obligations imposed on him or her by the laws concerning military service;
• Provide the appropriate character references as to his suitability for the performance of his duties;
• Have the capacity to work in languages of the CFSP (English and French, in writing and orally). Both languages are required in the performance of the duties. The command of one language must be at minimum C1 level (Language 1 - thorough knowledge) and the command of the other one must be at minimum B2 level (Language 2 - satisfactory knowledge).
• Secondary education attested by a diploma giving access to post-secondary education, followed by at least 7 years' professional experience directly related to the nature of the duties; OR Relevant professional training followed by at least 7 years' professional experience directly related to the nature of the duties.

SELECTION CRITERIA

Applicants should ideally have the following soft skills required for the job:

• Ability to work in group (team player);
• Ability to communicate in spoken and written English (C1 level) or French (B2 level).

Candidates should have the following technical skills:

• Education and domain of expertise relevant to the job;
• Professional experience in at least three or more of the following domains:
  • Network administration (LAN, routers, switches, firewalls, proxy and reverse proxy servers)
  • Virtualization (Hyper-V, VMware)
  • Storage (SAN, NAS, CIFS)
  • OS management (Windows 2012/2016/2019 - Linux -Redhat/CentOs)
  • Active Directory, GPO's, Identity and Access Management
  • Databases & reporting (MS-SQL/ Oracle)
  • Microsoft Exchange
  • Monitoring tools (SolarWinds - Cacti)
  • SCCM, SCOM
  • Datacenter Management (HVAC/etc…)
  • IP telephony - PABX- Skype for business
  • Scripting.
  • Cloud services (AWS, Azure).

APPLICATION AND SELECTION PROCEDURE²:

The selection procedure will take place in three different and successive steps:

1. Expression of Interest

Expressions of interest should be sent by e-mail to the following functional mailbox

[email protected]

For the purposes of the e-mail application, this post will appear under the subject of the email:

'Application 2020-2-EoI-HQ (AST)-TA2b-AST7-BS3-IT Service Assistant-240861'

Such an expression of interest must be accompanied by

Applications may be submitted during the period from 05/03/2021 to 26/03/2021 at 12:00 midday (Brussels time). Please note that the only way to submit an application is using the on-line system.

For correspondence concerning the selection procedure, please use the following email address (the e-mail must have in the subject the following title: ' 2020-2-EoI-HQ (AST)-TA2b-AST7-BS3- IT Service Assistant-240861'

[email protected]

2. Pre-selection

The selection panel will make a pre-selection on the basis of the qualifications and the professional experience described in the CV and motivation letter.

3. Selection

The candidates who have passed the pre-selection step will be invited for an interview so that the selection panel can evaluate these candidates objectively and without prejudice on the basis of their qualifications, professional experience and linguistic skills. Additional specific written or oral tests might be organised by the panel.

EQUAL OPPORTUNITIES:

The EEAS is committed to an equal opportunities policy for all its employees and applicants for employment. As an employer, the EEAS is committed to promoting gender equality and to preventing discrimination on any grounds. It actively welcomes applications from all qualified candidates from diverse backgrounds and from the broadest possible geographical basis amongst the EU Member States. We aim at a service, which is truly representative of society, where each staff member feels respected, is able to give their best and can develop their full potential.

If pre-selected, candidates with disabilities are invited to contact us in order to accommodate any special needs and provide assistance to ensure the possibility to pass the selection procedure in equality of opportunities with other candidates.

If a candidate with a disability is selected and recruited, the EEAS is committed to appropriate measures in order to accommodate his or her special needs to the working place or working conditions in accordance with Art 1d(4) of the Staff Regulations.

APPOINTMENT:

The selected candidate will be recruited as temporary agents under Article 2(b) of the Conditions of Employment of Other Servants (CEOS), in accordance with EEAS Decision ADMIN(2015) 20 on the engagement and use of temporary agents

The selected candidate will be required to undergo a medical fitness examination in accordance with Article 13 of the CEOS.

Candidates shall have a valid Personnel Security Clearance (PSC) allowing them to access information classified at the level 'SECRET UE/EU SECRET' or will be required to undergo the corresponding security vetting in accordance with the EEAS security rules³. In case the successful candidate does not obtain his or her PSC, his or her engagement will be terminated.

In case of positive results on the medical fitness examination and after assessment of the PSC conditions, the candidate will be offered a contract as Temporary Agent, Grade AST-7⁴for a duration 4 years renewable only once for another 2 years.

All member of the temporary staff shall serve initially a nine-month probationary period in accordance with Article 14 CEOS.

PLACE OF EMPLOYMENT: Brussels, Belgium

POST AVAILABLE: immediately

CONTACT

Diana GHEORGHE - Infrastructure Technical Lead Architect &

Core Infrastructure Services Team Leader (+32 2 5484 2052)

Email: [email protected]

The closing date for submissions is 26/03/2021 at 12:00 hours (Brussels time).

¹ Staff Regulations of Officials (SR) and the Conditions of Employment of Other Servants of the European Union (CEOS). For reference, see https://eur-lex.europa.eu/legal-content/EN/TXT/?qid=1570023902133&uri=CE...

² Your personal data will be processed in accordance with Regulation (EC) 2018/1725. The privacy statement is available on EEAS webpage: http://eeas.europa.eu/data_protection/rights/index_en.htm

³ In accordance with the Decision of the High Representative of the Union for Foreign Affairs and Security Policy of 19 September 2017 on the security rules for the European External Action Service, ADMIN(2017) 10, OJ C 126, 10.4.2018, p. 1, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv:OJ.C_.2018.1...

⁴ The basic salaries offered by the EU institutions are set out in Article 66 of the Staff Regulations. The current level, can be accessed via the link: https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=OJ:C:2020:428:FU...

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