Healthgrades Recognizes FirstHealth Moore Regional for Excellence in Patient Experience

PINEHURST, N.C. -- FirstHealth Moore Regional Hospital, including its Hoke and Richmond campuses, has achieved the Healthgrades 2022 Outstanding Patient Experience Award.

The distinction places Moore Regional among the top 5% of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects people with the right hospital or doctor.

For this annual analysis, Healthgrades evaluated 3,173 hospitals that submitted at least 75 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from July 2020 to March 2021. Of those hospitals evaluated, 399 hospitals outperformed their peers-based on their patients' responses-to achieve this award.

Moore Regional is the only hospital in North Carolina that has achieved the Outstanding Patient Experience Award for 15 years in a row.

"We are thrilled to receive the prestigious Outstanding Patient Experience Award from Healthgrades for the 15^th consecutive year," said Mickey W. Foster, MHA, CEO for FirstHealth of the Carolinas. "All of our team members put patient satisfaction at the forefront each and every day, and this honor confirms FirstHealth's organization-wide commitment to the highest quality care."

Healthgrades evaluates performance by applying a scoring methodology to 10 patient experience measures, using data collected from HCAHPS survey of the hospital's own patients. Survey questions focus on patients' perspectives of their care in the hospital.

The topic of these questions range from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to patients' needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.

"We applaud all recipients of the Healthgrades 2022 Outstanding Patient Experience Award for putting patient experience at the front and center within their organizations," said Brad Bowman, MD, Chief Medical Officer and Head of Data Science, Healthgrades. "We commend these hospitals for their ongoing commitment in prioritizing an exceptional patient experience, while ensuring the health and safety of their patients."

Consumers can visit healthgrades.com for more information on how Healthgrades measures hospital quality and access the complete methodology here.