Leveraging Change Management When Moving to the Cloud

Include the right people and subject matter experts in the process by assigning the owners to document their process steps. Also remember to include team members from other departments when hand-offs occur.

Keep documentation current by establishing a regular cadence for review and updates.

Write in plain language for clarity and only include what is necessary to understand the process. Too much information is confusing, so perform a sanity check with someone who is not familiar with the process to see if they understand it.

Identify, track, monitor, and address potential areas of improvement, including problem areas that create challenges or inefficiencies, and activities that add no value to the business or process.

Ensure documentation is easy to access by storing it in a central location and providing access to all employees with appropriate permissions that is searchable and easy to find.