09/01/2020 | News release | Archived content
The customer is a privately held, FDIC registered federal savings community bank located in the Midwest. They have over $10 billion in assets and approximately 100 full-service locations. Their primary focus is to create solutions that are tailored to meet the needs of each customer.
The financial institution offered the foreign currency product for clients on an as-needed basis without much promotion or branch-wide awareness.
The bank identified the foreign currency service as an opportunity to generate fee income while better servicing its client's needs. This prompted the bank to seek a partner that could enhance the buying and selling of foreign currency while increasing their revenue.
The bank needed to partner with an experienced provider with an extensive track record in the foreign currency industry.
The FX provider needed to offer a streamlined platform with robust functionality that would allow the bank to safely and securely grow the business. This would give the bank the ability to provide a high-quality customer service experience for their clients.
The bank chose to partner with CXI in 2015 to begin offering foreign currency services to their clients. Upon implementation, CXI provided the institution with its complimentary foreign currency platform that allowed the bank to easily place foreign currency orders and buy backs.
CXI quickly set up the online foreign exchange platform within three weeks and customized the system to match the workflow requested by the bank. Immediately after rolling out, customer activity spiked and feedback both from clients and staff was exceptional.
Bank personnel confirmed the process to buy and sell order foreign was very simple and took minimal time to complete transactions. These are the solution specifics that were implemented for the customer:
1. Complete access to CXI's online platform (CEIFX) to exchange foreign currency:
2. Added service for customers and new revenue stream:
3. Initiated marketing solutions:
By partnering with CXI, the bank is now offering a service that is regularly used by its clients. This includes many clients which are important high net-worth account holders of the bank.
The bank staff is now confident and pro-active when performing foreign currency transactions. This along with the fast turnaround time has been noticed by clients who have provided very positive feedback about the full experience.
The number of foreign currency transactions has increased significantly for three consecutive years. Prior to 2015, the bank only performed one-off requests on a very limited basis.
In the first year with CXI, the number of transactions reached 424, by year two it soared up to 758 and reached 772 transactions in the third year. The bank now enjoys a steady revenue stream exceeding $30k on volume over $600k.
The customer now exceeds 700+ transactions annually since switching
over to CXI
Total volume of $624,084.84 with CXI's foreign currency exchange services
as of 2017
Total revenue of $30,446.50 from CXI's foreign currency exchange services
as of 2017
Increase in revenue in their first year of switching over to CXI's foreign currency exchange services