How Patient Experiences Are Changing in 2022

As is the case across many industries, call volumes have been on their use in the healthcare sector as more visits move to online video conferences. During the pandemic telehealth was a necessity, but the convenience of it has rubbed off on consumers and it seems it's here to stay. The frictionless experience of chatting with a doctor over the phone or via video chat gives patients the flexibility to manage their health on the go right from their mobile device.

In fact, according to Pew Research Center, 58%of smartphone users have downloaded a health app and 62%have used a smartphone to research a health condition. In addition, 85% of patients use their smartphones to contact their healthcare providers. As mobile devices grow in popularity, healthcare providers need to ensure a seamless mobile experience, both online and over the phone, in 2022.

With the usage of mobile growing exponentially among patients, it is expected that they will look for a seamless omnichannelexperience across their health journey. To earn their business in 2022, healthcare providers will have to ensure that their patients feel valued and known at every step.