Sberbank of Russia

11/19/2021 | Press release | Distributed by Public on 11/19/2021 02:05

Sber named world’s best consumer digital bank

The annual Global Finance report has named Sber the world's best digital bank in retail for the first time on record. Sber has also come on top in the following categories of the World's Best Digital Bank Awards:

  • Central & Eastern Europe, Best Consumer Digital Banks
  • Best Website Design, Best Consumer Digital Banks
  • Central & Eastern Europe, Best Corporate/Institutional Digital Banks
  • Best in Social Media Marketing and Services, Best Corporate/Institutional Digital Banks.

Sber has topped the global ranking of the world's best consumer digital banks for the first time, becoming a global benchmark and trendsetter in the digitalization of banking. Sber's leading positions in the ranking are due to its flagship digital channels - SberBank Online for retail customers and SberBusiness for corporate clients - which currently offer almost all banking services for businesses and individuals. This speeds up their receiving dozens and hundreds of times, requiring no in-person visits and allowing clients to manage their personal or corporate finances at any time of the day from anywhere in the world.

SberBank Online celebrated its 10th anniversary this year: its first version for iPad was launched in February 2011 followed by a smartphone app a year later. Now it is one of the most popular banking applications in the world: its monthly audience exceeds 72 million people, and its daily audience surpasses 35 million. In Russia, its MAU is the second-biggest one after a popular messaging app. The SberBank Online website has been named the winner in the category "The Best Consumer Mobile Banking Adaptive Site in Central and Eastern Europe for 2021."

The monthly audience of SberBusiness online banking, which is also available on desktops and smartphones, exceeds 2.4 million companies, with 1.1 million entrepreneurs using SberBusiness every day. The mobile application was launched in 2015 as a satellite product to the online banking option in a browser, but more than one-half of users currently prefer the mobile version. Global Finance recognized SberBusiness as the best digital bank for corporate clients twice, in 2018 and 2020.

Alexander Vedyakhin, first deputy chairman of the Executive Board, Sberbank:

"Sberbank is changing rapidly. We are not only a bank, but also a powerful technology company that offers a whole universe of products and services, from the delivery of goods and food to telemedicine and an online cinema. In fact, we are a huge ecosystem with our clients at the heart of it. Sber has more than 100 million retail and about 3 million corporate clients already. And I want to thank each of them, because it is for them that we try to become better every day.

We strive to meet, but also anticipate the needs of each client, and artificial intelligence helps us with that. For several years now, Sber has been actively introducing AI into all business processes. Last year, we also launched the ESG transformation: we reduce our carbon footprint, support environmental projects, develop an inclusive environment, create solutions to help doctors, educators, and rescuers. This award is yet another proof that we are on the right track. I would like to thank all the participants, organizers and jury members of this prestigious award. And, of course, the Sber team, which is indispensable to this victory."

Global Finance is a respected international financial and banking magazine. The editorial team, together with experts in the field, analyze the activity of financial institutions worldwide, recognizing the best of them according to the cumulative services provided and other indicators. These awards have become a trusted standard of excellence for the global financial community. Over the past few years, Sber has been honored with awards from Global Finance in a variety of categories.