AirAsia Group Berhad

01/15/2020 | Press release | Distributed by Public on 01/15/2020 05:15

AirAsia opens Allstars Help Desk after Taal eruption

Guests who wish to make booking changes online may go to and click on the AVA icon on the lower right of the screen.

From the categories available, click on 'Booking Changes' then 'Flight Change' and finally 'My flight was changed by AirAsia.' From there, simply follow the instructions to make changes to your booking.

Aside from help desks, a Taal emergency hotline is available to guests to also manage their bookings. Guests may reach AirAsia Philippines' customer support team at (02)86727828, local 5922.

While flights have resumed, AirAsia continues to monitor the situation and will update guests should there be any changes to flight schedules.

For further updates, follow AirAsia on Twitter (@AirAsia) and Facebook ( or contact customer support on Twitter (@AirAsiaSupport) or