Now that UTHSC is moving to RingCentral, phone numbers are assigned to your NetID, not to a physical ("hard") phone. This means that new employees are unable to make and receive calls at a UTHSC phone number until one is assigned or re-assigned to them.
Hiring managers, business managers and/or supervisors should do the following to obtain a phone number for a new employee:
-
Submit a RingCentral phone request form in TechConnect. In that request, indicate the new employee's NetID and whether they should receive a new or existing number.
-
If the person will be using an existing number assigned to their position, then request that the number be re-assigned from the person leaving the position to the new person. Indicate the existing number and current assignee in the request.
-
If the person needs a new direct number that no one else is using, then request a new number.
-
DO NOT assign the person to a departmental number unless that is a number they truly will be answering.
-
Once a UTHSC phone number is assigned, have the employee add it to their work and personal information in IRIS.
-
Unsure what number to add to IRIS (ex., direct number, departmental number, administrative assistant's number)? Follow these guidelines for updating your UTHSC phone number in IRIS.
-
IMPORTANT: To make the data more accurate, Human Resources will no longer be automatically adding a departmental number to new employees' office phone number field in IRIS. Please leave this field blank if the employee does not have an assigned phone number.
-
Direct the employee to instructions for getting started on RingCentral.
Related