07/22/2019 | News release | Distributed by Public on 07/22/2019 03:17
Clients expect us to be a trusted partner in their journey towards adopting these technologies to help them stay competitive. The IT service industry is currently abuzz with terms such as automation, artificial intelligence and machine learning, internet of things, analytics, and cloud. It is imperative that we follow a structured approach to internalizing these technology enablers, and create a skilled workforce that can deliver on these at scale. Our extensive experience working with leading brands and organizations across the world, as well as our own research1 shows that the ability to learn, evolve, and adapt in pace with the changes is more important than having people with specific expertise.2 In this context, it is useful to revisit the concept of a learning organization as proposed by Peter Senge.3 Learning organizations develop as a result of the pressures facing modern organizations and enable them to remain competitive in the business environment. One of the characteristics of a learning organization is personal mastery. There is a competitive advantage for an organization whose workforce can learn more quickly than the workforce of other organizations.4 In this context, we have identified a few essential steps that will enable your organization to become more effective in its journey to becoming a learning organization. Here we go:
What are the areas we need to provide training on?
Faced with the onslaught of so many different emerging technologies, the first challenge is to figure out which technologies to place a bet on, and create a training curriculum that addresses the organization's needs. In today's market, some of the key technology enablers that are being hyped up in the media by influencers include automation, artificial intelligence/ machine learning, internet of things, analytics, and cloud. None of these technologies are truly new on the horizon, and some, such as AI/ML have been around for decades. However, the ecosystem for adopting these technologies has reached a tipping point. For example, the availability of vast quantities of data, the democratization of AI algorithms, and the affordability of computing power over cloud have ensured that AI/ML is a key enabler for automation. Such convergence of technologies results in a virtuous cycle of uptake and is often a leading indicator of the technologies that need to be focused on. Also, focus of the senior management and market data help in identifying the key focus areas where training to enable personal mastery must be provided.
What is the best approach?
The above steps would seem to indicate that a learning organization can be created with a significant push from the training department of an organization. While it does play a lion's role in establishing such a learning organization, other aspects that play a vital role are as follows:
Capgemini has taken a significant lead in its journey towards becoming a learning organization. The Capgemini University, in collaboration with the Learning & Development teams in each of the geographies, has been at the forefront of designing curricula that help in upskilling our workforce. Further, the Automation Drive Academy and AI Academy are examples of how market forces and executive focus have enabled us to create a thriving pool of highly skilled resources to meet the demands of our clients in such emerging areas of technologies. In each of these areas, organizational learning is also enabled through the creation of knowledge repositories (e.g., Automation Drive Store, Automation Drive Library) that are accessible to the entire workforce. Lastly, there is a governance around these initiatives as senior management periodically reviews the accomplishments of these academies and the outcomes to ensure that they are aligned with organizational vision and mission. It's not only about applying the right technology to the right processes; equal focus must be given to an organization's people and this balance can be achieved with large-scale upskilling that boosts employee morale and output.
Read more about how upskilling is integral to the success of adopting emerging technologies such as automation in our report titled 'Upskilling your people in the age of the machine'.1.