BarraShopping is one of the three finalists for the NPS Awards 2022

BarraShopping was nominated, by popular choice, for the NPS Awards 2022, which annually recognizes companies with the highest customer satisfaction rates in the country. The Multiplan property is one of the three finalists in the "Shopping Malls" category, with distinction in the experience per public recommendation group. For being among the finalists, the mall was recognized with the "NPS Top Companies" seal of approval and will now receive the certification.

Created by SoluCX in partnership with Exame and Gouvêa Experience, the award reveals the NPS (Net Promoter Score) ranking, a metric based on customer loyalty, and aims to recognize the companies with the best indexes in Brazil in several segments.

It is the first time that the shopping center segment has been evaluated in the award process, and BarraShopping is already one of the three finalists. From May 4 to July 26, some 214,000 consumers evaluated more than 600 participating brands. The 185 selected in the first phase of the award were revealed in July. Now, the three finalists in each category of the award have been announced, in which the mall competes as the most appreciated shopping center elected by Rio's residents.

Besides BarraShopping, the BH Shopping, Morumbi Shopping, RibeirãoShopping and Shopping Anália Franco malls were considered 'NPS Benchmark' enterprises, being classified as above average in the shopping center segment in consumers evaluation.

The winners were announced on September 15, during the "NPS Award 2022 - Retail Edition," which is part of the Latam Retail Show, the largest event of the segment in Latin America.

Multiplan is proud to be recognized for its excellent customer service and its premise of always delivering more than the customer expects. Congratulations to everyone for this achievement.