Capgemini SE

11/14/2022 | Press release | Distributed by Public on 11/14/2022 00:35

Digitalize your helpdesk to drive frictionless accounts payable

Digitalize your helpdesk to drive frictionless accounts payable

Mahalakshmi Ramakrishnan

14 Nov 2022

Implementing a next-generation, self-service accounts payable platform drives a faster, more transparent, reliable, and frictionless purchase-to-pay process that delivers increased customer and employee satisfaction.

Managing invoicing and accounts payable (AP) communication with your ecosystem of customers, vendors, and suppliers, while seemingly straightforward, can be a challenge. Indeed, establishing efficient supplier communication, payment reconciliation, issue tracking, and supplier payments often accounts for over 15-20% of an organization's operating revenue.

In addition, process issues may be created if your organization has no established procedure for suppliers to share delivery information in real time. With thousands of transactions requiring payments and contacts with your supplier base at any given moment, bottlenecks during the process may result in a negative vendor experience and even financial issues. Common bottlenecks can include:

  • Communication breakdown - caused by poor manual processes, ineffective platforms or technology adoptions, and non-integrated technology
  • Delayed information - caused by a non-integrated application that produces incorrect and incomplete information, resulting in a dissatisfied client or supplier
  • Restricted access to information - that leads to a crippling business environment.

A self-service, one-stop shop for AP

One of the easiest ways of addressing these bottlenecks is to implement a next-generation, self-service AP platform - powered by Zendesk's Digital Concierge or ServiceNow technologies - that provides a single-source of AP information in real time.

By delivering augmented, frictionless interactions and transparency across your entire P2P cycle, an AP platform maximizes the efficiency of your AP processes and significantly increases your customer and employee satisfaction. It also meets the needs of your ecosystem of suppliers, procurement, organizations, and service providers to drive value across your purchase-to-pay (P2P) cycle, including:

  • Deploying a one stop shop mindset
  • Putting business transparency at the center of your operations
  • Injecting automation into your assignments and workflow
  • Improving services, experiences, and productivity.

Increased transparency and satisfaction

Digitizing your core P2P processes and implementing a self-service AP platform enables you to shift focus from delivering transactional services to unifying communication channels - which provides the insight you need to make effective AP decisions in real time.

By leveraging autonomous updates, customer voice support, role-based approvals, and AI-based search capabilities, an AP platform can deliver a range of benefits to your organization, including:

  • Enhanced customer and employee experiences - that drive personalized, frictionless communications across channels
  • Better customer journeys - through AI-first assistance capabilities that increase first-time resolution and next-contact avoidance rates
  • Increased customer engagement - channel-agnostic, AI-led self-service ensures the platform performs as expected, regardless of where your agent is working from
  • Improved transparency - enterprise-wide CX analytics and business health checks, driven by a unified business view, ensures your agents get the information they need in real time, 24/7.

For a faster, more transparent, and reliable purchase-to-pay process that increases customer and employee satisfaction, implementing a next-generation, self-service AP platform is a must.

To learn more about how Capgemini's AI.Payables solution helps implement a new self-service, frictionless AP platform across your purchase-to-pay function, contact:[email protected]

About author

Mahalakshmi Ramakrishnan

Accounts Payable Global Process Owner, Capgemini's Business Services

Mahalakshmi Ramakrishnan leads multi-national multi-cultural teams and transformation projects across the accounts payable.

Connect with us

First Name *
First Name is not valid.
Last Name *
Last Name is not valid.
Email *
Email is not valid.
Company *
Company is not valid.
Country
Country Afghanistan Aland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua And Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia And Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Congo, Democratic Republic Cook Islands Costa Rica Cote D'Ivoire Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island & Mcdonald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran, Islamic Republic Of Iraq Ireland Isle Of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States Of Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territory, Occupied Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda Saint Barthelemy Saint Helena Saint Kitts And Nevis Saint Lucia Saint Martin Saint Pierre And Miquelon Saint Vincent And Grenadines Samoa San Marino Sao Tome And Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia And Sandwich Isl. Spain Sri Lanka Sudan Suriname Svalbard And Jan Mayen Swaziland Sweden Switzerland Syrian Arab Republic Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad And Tobago Tunisia Turkey Turkmenistan Turks And Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States United States Outlying Islands Uruguay Uzbekistan Vanuatu Venezuela Viet Nam Virgin Islands, British Virgin Islands, U.S. Wallis And Futuna Western Sahara Yemen Zambia Zimbabwe
Country is not valid.
Phone (optional)
Your Message *
Your Message is not valid.
I agree to Capgemini collecting and processing my personal data to allow me to receive information on Capgemini services. For further information, please see our Privacy Notice. .
Expert title
Page URL
Send
Thank you for your submission. We will be in touch with you soon!

We are sorry, the form submission failed. Please try again.