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AirAsia Group Berhad

09/01/2021 | Press release | Distributed by Public on 09/01/2021 06:21

Indonesia Domestic and International Travel Requirements During COVID-19 Period

Guests are advised to adhere to the followings:

  • Covid-19 Test must be taken at official health facilities that are listed here and guests must ensure that their test results are already available at the Peduli Lindungi mobile application prior to departure.

  • Present vaccination certificate through Peduli Lindungi app.

  • Fill out an electronic health awareness card (e-HAC) through Peduli Lindungi app prior to departure.

  • Guests under 12 years old are not advised to travel.

  • Guests with urgent traveling purposes who are not yet or not eligible for vaccination due to medical reasons based on an official medical statement may continue their journey by providing negative RT-PCR results based on the destination requirements.

Travelers entering Indonesia are required to adhere to the following.

TO INDONESIA

  1. All foreigners are temporarily prohibited from entering Indonesia except for those who meet one of the following criteria:

    a. In accordance with Permenkumham No. 27 Year 2021:

    1. Diplomatic visa and duty visa holders;

    2. Diplomatic stay visa and duty stay visa holders;

    3. Temporary stay permit (KITAS) and permanent stay permit (KITAP) holders;

    4. Foreigners with health and humanitarian purposes (after receiving a recommendation from the ministry/institution that carries out the Covid - 19 handling function); and

    5. Transportation crew that comes with the conveyance.

    b. Referring to the Travel Corridor Agreement (TCA)

    c. Obtained a special written consideration/permission from an Indonesian Ministry/Institution.

  2. Upon arrival, present a negative result of RT-PCR test taken at origin country maximum 3 (three) x 24 hours before departure.

  3. Present a complete COVID-19 vaccine certificate (full dose), in a condition where the passenger can not show a complete COVID-19 certificate, then the following rules apply:

  • Indonesian Citizens (WNI) can enter Indonesia and will be vaccinated upon arrival in Indonesia at the quarantine location

  • Foreign Citizens (WNA) cannot enter Indonesia. Foreign citizens who are already in Indonesia and will travel domestically/internationally are required to be vaccinated through the Gotong Royong Scheme according to the Indonesian government regulations. Excluded from the mandatory complete COVID-19 vaccine certificate requirements are:

    • Diplomatic Visa holder

    • Official Visa holder related to official/state visits of foreign officials at minimum ministerial level or above

    • Foreigners who enter Indonesia under the Travel Corridor Arrangement (TCA) scheme, according to the principle of reciprocity while still implementing strict health protocols

    • Foreigners under 12 years old who enter Indonesia and have connecting domestic flights, who are accompanied by a parent with negative RT-PCR result

4. Fill out an electronic health awareness card (e-HAC) prior to departure via Peduli Lindungi mobile application.

5. Upon arrival, travelers are required to take another RT-PCR test.

6. While waiting for the RT-PCR results, Indonesian citizens are required to be in centralized quarantine at facilities for 8 x 24 hours provided by the Government (only for Indonesian migrant workers, students, government officials returning from overseas duties). Other Indonesians or foreign citizens will be quarantined at certified accommodations (hotels/inns) at their own costs. RT-PCR tests will be performed again on the seventh day of quarantine, and if the results are negative, travelers may continue their journey.

7. In the case of a positive result of RT-PCR test, Indonesian will receive medical care in hospital at the Government costs, while foreigners will be at their own costs.

NOTICE FROM THE DIRECTORATE GENERAL OF CUSTOM & EXCISE, MINISTRY OF FINANCE OF THE REPUBLIC OF INDONESIA

  • Indonesian and foreigner carrying cellular telecommunication device (mobile phone, tablet, etc) purchased from outside of Indonesia are advised to register the device's IMEI (International Mobile Equipment Identity) number at origin country before departure to Indonesia through https://www.beacukai.go.id/register-imei.html.

UPDATE ON ENTRY REQUIREMENT

Destination: MALAYSIA

  • For guests departing from Indonesia to Malaysia, please contact the Malaysian Royal Embassy in Jakarta to get complete information on entry requirements.

  • Download and activate 'MySejahtera' mobile application (App Store | Play Store).

FLIGHT SAFETY PRECAUTIONS

Your health and safety is always our top priority. To ensure that the highest standards of safety and hygiene are maintained at all times, here are some of the safety measures AirAsia is taking on the ground and in the air:

  • Wear a face mask at all times

    All guests are required to bring and wear their own facemasks (covering mouth and nose) before, during and after the flight, including during check in and bag collection. Guests without a mask will be denied boarding. Only 3-ply cloth face masks or medical masks are allowed.

  • Temperature screening

    Temperature screening will take place at different checkpoints, including boarding gates. Cabin crew will also go through temperature checks after every shift.

  • Social distancing

    Social distancing will be observed with floor markers at queuing areas, including check-in counters & kiosks. And another safety precaution will be alternate check-in counters to ensure sufficient distance, and we are also working to have contactless check-in processes as well.

  • Web or mobile check-in and early arrival at the airport

    Web or mobile check-in to reduce surface and physical contact in check-in and boarding processes. In addition, please arrive early at the airport - preferably 3 hours before departure - to allow for enough time for all the necessary processes to take place. Check-in kiosks and manual check in counters are still available.

  • Cabin baggage policy
    We have updated our cabin baggage policy. Effective 7 July 2020, guests are allowed two (2) pieces of cabin baggage not exceeding a total of 7kg in weight.
    Guests will be able to carry one (1) cabin bag not exceeding the dimensions of 56cm (H) x 36cm (W) x 23cm (D) or maximum linear of 115cm and that fits in the overhead storage compartment in the aircraft cabin, AND one (1) laptop bag or one (1) small bag not exceeding the dimensions of 40cm (H) x 30cm (W) x 23cm (D) or maximum linear of 80cm and that fits under the seat in front of you. More details are available here.
    Luggage with more than the permitted cabin baggage limits must be checked in.

  • Pre-book your hot meals online

    Inflight hot meals are not available for purchase onboard. You can pre-book your meals by logging into My Bookings at least 24 hours before your flight departure time. Guests are not allowed to eat or drink on flights with duration of 2 hours or below except for medication purposes.

  • Aircraft cleaning

    All of our aircraft go through regular disinfection procedures, which have been ramped up and enhanced in light of what we're facing right now.

    The cleaning, sanitising and disinfecting products that we use to clean our aircraft are all approved by the Public Health Authority as well as the aircraft manufacturer, which is Airbus in our case. All of our aircraft use HEPA (High Efficiency Particulate Arresters) aircraft filtration system which filters 99.9% of dust particles and airborne contaminants such as viruses and bacteria.

SERVICE RECOVERY OPTIONS

AirAsia guests whose flights are cancelled, can now take advantage of an extended Credit Account validity period of up to 730 days (2 years), on top of an unlimited flight change option with the following provisions:

Unlimited flight change: Change to any new travel date before 30 November 2021 on the same route for an unlimited number of times without any additional cost subject to seat availability; OR

Credit account: Retain the value of the flight booking in the guest's AirAsia BIG Member account for future travel with AirAsia to be redeemed within 730 calendar days (2 years) from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.

VOLUNTARY FLIGHT CHANGE

Guests whose flights are still operating as scheduled but want to voluntarily change their flights please follow the steps on how you can change your flight yourself on the following page: https://www.airasia.com/aa/campaign/en/gb/no-flight-change-fee.html

*Terms and conditions applied.