NYC Health + Hospitals/NCB’s Alisha Bronne Earns Prestigious Patient Advocacy and Patient Experience Award

NYC Health + Hospitals/North Central Bronx today announced that Alisha Bronne, MBA recently earned a Certificate in Patient Advocacy and Patient Leadership from The Beryl Institute, which aligns with the health care facility's mission to extend the continuum of quality care for its patients. Alisha serves as the Patient Experience Officer at NYC Health + Hospitals/North Central Bronx. With this certificate, Bronne joins a community of experts in patient experience performance committed to delivering superior quality, safety, and service to the patients and families they serve.

"Alisha is a valued member of our patient care team at our hospital," said Alfredo Jones, Deputy Executive Director at NYC Health + Hospitals/North Central Bronx. "Having a strong workplace culture rooted in patient-centered healthcare is an important part of our work, and Alisha amplifies those qualities."

Through the Patient Experience (PX) Body of Knowledge Certificate Programs, The Beryl Institute recognizes individuals who have successfully completed the required set of Patient Experience Body of Knowledge courses, reflecting the knowledge and skills associated with healthcare patient advocacy and/or being an effective patient experience professional.

"As patient experience emerges as a field with increasing accountability for the performance we deliver on quality, safety and service, certificate program recipients encompass dedication to providing excellent care to the patients and families they serve," said Deanna Frings, Director, Learning and Professional Development of The Beryl Institute. "This certificate distinguishes individuals as experts in the field and shows organizational commitment to establishing a culture focused on shaping experience strategy."

The PX Body of Knowledge is a community-developed framework capturing the knowledge central to the role of the patient experience leader. Over 400 individuals from 10 countries contributed to the development of the body of knowledge resulting in a broadly accepted set of 15 domains and associated skills reflecting the core accountabilities associated with being an effective patient experience leader. This work frames the field of patient experience, defines its core ideas and provides a clear foundation of knowledge that supports the consistent and continuous development of current and future leaders in the field.

"Improving patient's experience is truly my passion. Having the opportunity to highlight the voice of our patients to create a positive experience is both a privilege and honor," said Alisha Bronne.

Contact:John Doyle, NYC Health + Hospitals/Jacobi and NYC Health + Hospitals/North Central Bronx, 718-918-4055, 917-553-4642

About NYC Health + Hospitals/North Central Bronx

NYC Health + Hospitals/North Central Bronx (NCB) is a member facility of the New York City Health + Hospitals system, one of eleven acute care facilities within the City of New York. A 215-bed community hospital, NCBH specializes in women's and children's services. It also provides Behavioral Health acute and ambulatory care. Its busy outpatient department has led the way in community-based care delivered in a compassionate and culturally-appropriate manner. It's Labor and Delivery service safely brings more than 1,000 babies into the world each year. NCBH is committed to providing safe, high-quality medical care for any and all in need. For more information visit https://www.nychealthandhospitals.org/northcentralbronx

About NYC Health + Hospitals/Jacobi

NYC Health + Hospitals/Jacobi is a 457-bed teaching hospital affiliated with the Albert Einstein College of Medicine. The facility has earned numerous Center of Excellence designations, accreditation, and recognition for its renowned Level 1 Trauma Center, Burn Center, Surgical Intensive Care Unit, regional Stroke Center, Snakebite Treatment Center, Breast Health Center, Bariatric Surgery Center, and Cancer Service. The facility also offers the region's only multi-person hyperbaric chamber, allowing up to nine patients to dive together at one time. Jacobi's Ambulatory Care Pavilion is a stunning complement to its inpatient acute care, allowing staff to provide patients with high-quality service in a modern, state-of-the-art environment. For more information visit https://www.nychealthandhospitals.org/jacobi.

About The Beryl Institute

The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge. We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care. For more information about PX Body of Knowledge Certificate Programs, visit http://www.theberylinstitute.org/?page=PXBOKCourses.

About NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, and post-acute care centers. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. Visit us at www.nychealthandhospitals.org and stay connected on Facebook at https://www.facebook.com/NYCHealthSystem or Twitter at @NYCHealthSystem.

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