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08/27/2020 | Press release | Archived content

Salesforce Positioned as a Leader in Gartner’s 2020 Magic Quadrant for Third Consecutive Year

San Francisco - August 26, 2020 - Salesforce (NYSE: CRM), the global leader in CRM, announced today that Gartner Inc. has positioned Salesforce as a Leader for Pardot in its 2020 Magic Quadrant for CRM Lead Management for the third consecutive year.

Salesforce Pardot, built on Salesforce Customer 360 Platform, is uniquely positioned to help companies drive their lead management and account-based marketing success. It brings together marketing, sales and service teams to help companies understand and anticipate their customers' needs and coordinate engagement across all channels.

'Empathy must be the guiding principle for organizations navigating today's multi-crisis environment. With this much uncertainty, customer success hinges on creating meaningful connections, optimizing ROI, and identifying new target audiences.' With this in mind, we have brought to market an enhanced offering (Pardot Premium) that enables complex distributed organizations to digitally transform and scale their marketing efforts as well as new predictive analytics and reporting capabilities (B2B Marketing Analytics Plus),' said Michael Kostow, SVP & GM of Salesforce Pardot

According to Gartner, 'CRM Lead Management [is] a cross-teams process of capturing leads, tracking their activities and behavior, qualifying them, nurturing them to make them sales-ready, and then passing them on to the sales team. Lead management facilitates a business's inbound and outbound, online, and offline marketing.'

Additional Information

Pardot is marketing automation on the world's #1 CRM. Pardot brings the full power of the Salesforce platform to help organizations capture leads, track activities and behavior, intelligently nurture and qualify leads, and ultimately win as aligned marketing, sales, and service teams. By bringing together marketing, sales, and service on one platform, Salesforce Pardot enables companies to leverage AI across the platform, align on analytics that matter and execute account-based programs.

  • A complimentary copy of the 2020 Gartner Magic Quadrant for CRM Lead Management is now available for download here.
  • Follow @salesforce, @marketingcloud and @pardot on Twitter
  • Follow Salesforce, Salesforce Marketing Cloud and Pardot on LinkedIn

*Source: August 2020 Gartner Magic Quadrant for CRM Lead Management Report

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Salesforce

Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies-cloud, mobile, social, internet of things, artificial intelligence, voice and blockchain-to create a 360-degree view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol 'CRM.' For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.