02/13/2020 | Press release | Distributed by Public on 02/13/2020 01:00

Attendo's year-end report for 2019 – Good organic growth but weak profitability in Finland persists

Attendo's year-end report for 2019 - Good organic growth but weak profitability in Finland persists
Attendo continued to show good organic growth during the fourth quarter as well
as for the full year 2019. Profitability in Attendo Scandinavia remained stable,
while Attendo Finland remained under pressure. Work to restore confidence and
profitability in Finland is ongoing, but the financial effects will come later
in 2020.

President and CEO Martin Tivéus comments on the report

'We opened almost two thousand new beds in own operations during the year and
laid the foundation for future organic growth. In parallel, the high rate of
establishment in Finland in recent years has constrained both occupancy and
profitability over the short term. We opened more beds in Scandinavia in the
fourth quarter than we have for some time, a trend that will continue in 2020,
while the rate of openings in Finland will drop significantly from the second
half of the year.

Net sales increased by 8 percent during the fourth quarter to SEK 3,054m. Growth
is driven primarily by an increased number of occupied beds in own operations
and acquisitions. Operating profit (EBITA) amounted to SEK 139m, a decrease of
41 percent compared with the preceding year, adjusted for non-recurring effects.
The decline in profits is due to the situation in Finland, while Scandinavia
showed a minor increase in profits. There was an increase in structural costs in
Finland in 2019 as a consequence of the higher staffing requirements that were
imposed in conjunction with the rapid expansion of recent years that led to more
vacant beds in the Finnish operation. EBITA for the full year of 2019 decreased
by 32 percent compared to 2018, adjusted for non-recurring effects.

We opened 479 new beds in own operations during the quarter and the total number
of beds in operations at the end of the year was more than 16,600. We have
sharply decelerated the rate of expansion in Finland, but it will remain high
during the first and second quarters of 2020 due to long lead-times for already
ongoing projects. We expect to open approximately 1,600 beds in total during
2020. The net increase in total beds will be somewhat lower because we are
selectively discontinuing units that have not been assessed as attractive in the
long term. We are also carrying out a gradual shift towards more openings in
Scandinavia and fewer in Finland. Average occupancy is currently 80 percent,
while mature units are demonstrating occupancy of around 90 percent.

Agreements on new long-term financing were finalised during the fourth quarter.
The new loan agreements provide greater flexibility with regard to the covenants
that Attendo must fulfil. The terms and conditions are otherwise similar to the
previous financing arrangements.

Stable profits in Attendo Scandinavia

Our Scandinavian operations demonstrated continued stable development in the
fourth quarter and in 2019 as a whole. Sales in the fourth quarter increased by
about two percent, driven by higher occupancy in own operations and acquired
operations in home care. Outsourcing and Individual and Family Care reported
slightly lower sales. Adjusted for non-recurring effects, profits in Attendo
Scandinavia were slightly higher than profits for the fourth quarter of 2018. We
discontinued the loss-making and biggest home care operation in Denmark during
the fourth quarter and we opened 174 new beds in Sweden, primarily in care for
older people, during the same period.

We will be increasing the rate of openings in Scandinavia in 2020 compared to
2019. This is creating the conditions for long-term growth and value creation,
but is expected to have short-term negative impact on profitability during the
start-up phase.

During the quarter, we continued our efforts to strengthen our long-term
competitiveness. Among other things, we have strengthened our central competence
team in dementia to be better at spreading knowledge about dementia to both
employees and relatives. We have also initiated a project with workplace-based
training of auxiliary nurses following a model from Denmark to improve access to
qualified staff, and completed the roll-out of mobile care planning at all
nursing homes in Sweden with the aim of improving planning and ensuring
traceability in all care instances.

Effects of the turn-around programme in Finland take time

Net sales in Attendo Finland increased by 16 percent in the fourth quarter
compared to the fourth quarter of 2018. The increase for the full year was 22
percent. The sales increase was driven by higher occupancy. We are, however,
still reporting weak results from the Finnish operations in the fourth quarter.
The decline in profits is mainly due to higher personnel costs arising from
stricter staffing requirements, a large number of units in the start-up phase
and the continued high rate of openings, which is holding back the occupancy
trend. Attendo's action programme is continuing as planned and we are beginning
to see positive operational effects. We have strengthened the management
structure, added support staff in local operations and increased central
resources for purposes including facilitating recruitment.

During the fourth quarter, we renegotiated several framework agreements ahead of
2020 with Finnish local authorities. The renegotiations of framework agreements
during the year cover only a portion of total revenues, as the majority of
revenues in 2020 are index-tied. In total, positive price effects are estimated
to approximately 3 percent during 2020 based on total sales in Attendo Finland.
As wage negotiations are still in progress in Finland, there is some uncertainty
regarding cost increase during the year. The financial effects of the action
programme are not expected until the second half of 2020, when the rate of
opening new units will decline and we anticipate achieving a more favourable
balance between new openings and new sales.

In February, the Finnish government presented, as expected, a bill on increased
staffing density in care at nursing homes. In our view, it is positive that the
Finnish state is raising the ambition in the care sector. At the same time, it
is problematic if quality is judged solely on staffing density. It is also
important that the reform will be financed both during the transition period and
when it is fully implemented.

Higher occupancy is the key to value creation

2019 was a challenging year for Attendo, related mainly to the situation in
Finland. The current situation is the result of a combination of the too-rapid
rate of establishment and new sharper staffing requirements. There is a long
-term need for the capacity we are establishing at present and we have an
attractive offer to both customers and contracting local authorities.
Nevertheless, the way back to good profitability in Finland is dependent upon
higher occupancy and new framework agreements that reflect the new sharper
requirements, which is going to take time to achieve. We will continue our
efforts to reinforce the organisation in 2020 and step up our initiatives in the
areas of customer satisfaction, digitalisation and supporting local authorities
across the Nordics. Our ambition is to have the most committed employees who
provide outstanding care to our customers. This ambition also lays the
foundation for creating long-term shareholder value. '

Summary of the fourth quarter 2019

  · Net sales increased by 8 percent to SEK 3,054m (2,818). Adjusted for
currency effects, net sales increased by 7 percent.
  · Operating profit (EBITA) amounted to SEK 139m (176), corresponding to an
operating margin of 4.6 percent (6.2). Operating profit in the comparison
quarter was reduced by provisions of SEK 60m.
  · Adjusted EBITA, i.e. EBITA according to the previous accounting standard,
was SEK 35m (98). Operating profit in the comparison quarter was reduced by
provisions of SEK 60m.
  · The loss for the period amounted to SEK -40m (-4), corresponding to a profit
margin of
-1.3 percent (-0.1). Diluted earnings per share were SEK -0.25 (-0.02).
  · Free cash flow amounted to SEK 141m (117).
  · The total number of beds in operation in Attendo's own homes4 amounted to
16,618 (15,288), an increase by 9 percent. Occupancy in own homes was 80 percent

Summary of the period January-December 2019

  · Net sales increased by 9 percent to SEK 11,935m (10,987). Adjusted for
currency effects, net sales increased by 7 percent.
  · Operating profit (EBITA) amounted to SEK 812m (1,008), corresponding to an
operating margin of 6.8 percent (9.2). Profit in 2019 was affected by a capital
gain of SEK 31m, while EBITA in 2018 was reduced by non-recurring costs of SEK
  · Adjusted EBITA, i.e. EBITA according to the previous accounting standard,
was SEK 441m (711).
  · Profit for the period amounted to SEK 81m (244), corresponding to a profit
margin of 0.7 percent (2.2). Diluted earnings per share were SEK 0.51 (1.52).
  · Free cash flow amounted to SEK 196m (593).
  · The board of directors is proposing no dividend for the 2019 financial year
due to the weak financial performance in 2019, the company's key ratios and the
recent renegotiation of loans.

Invitation to teleconference

Investors, analysts and journalists are invited to participate in a
teleconference at 10:00 am (CET) hosted by Attendo's CEO Martin Tivéus and CFO
Fredrik Lagercrantz. To participate in the conference, please dial in on any
number below:

SE:                +46 8 56 64 26 92
FI:                  +358 981 710 520
UK:                +44 333 300 9274

You can follow the presentation and the conference on the following page:

The report and related information material is available on:

Attendo AB (publ)

For further information, please contact:

Andreas Koch, Communications and IR-Director Attendo
Phone: +46 705 09 77 61
E-mail: [email protected]

Stefan Svanström, Head of Community Communications Attendo
Phone: +46 708 67 38 07
E-mail: [email protected]

This is information that Attendo AB (publ) is obliged to make public pursuant to
the EU Market Abuse Regulation. The information was submitted for publication,
through the agency of the contact persons set out above at 08.00 CET on 13
February 2020.


Attendo - the leading care company in the Nordics

Attendo is the leading private provider of publicly financed care services in
the Nordic region. The company was founded in 1985 and was first to provide
outsourced care for older people in Sweden. In addition to care for older
people, Attendo provides care for people with disabilities and social care for
individuals and families. Attendo has approximately 25,000 employees and is
locally anchored with more than 700 operations in around 300 municipalities in
Sweden, Finland, Norway and Denmark.

200213 Attendo year-end report 2019 pressrelease EN.pdf
200213_Attendo_Q4 2019_report presentation.pdf