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U.S. Department of Health & Human Services

09/17/2020 | Press release | Distributed by Public on 09/18/2020 10:40

COVID-19 Contact Tracing Communications Toolkit for Health Departments

Sample social media posts

Twitter

Facebook

  • We can work together to help slow the spread of COVID-19. If you have been exposed to someone with COVID-19, we will call you and ask you to self-quarantine at home away from others for 14 days from the last day that you were exposed. Do you part to help protect your family and your community: answer the call to slow the spread. Learn more: https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/contact-tracing.html
  • If you have been around someone with COVID-19, someone from [insert health department name] might call you to tell you that you've been exposed and ask you to stay at home away from others and self-quarantine. Staying at home helps protect you, your family, and your community. Choose to be part of the solution and help slow the spread of COVID-19: https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/contact-tracing.html
  • If you are sick with COVID-19, someone from [insert health department name] might call you to check on your health, discuss who you've been in contact with, and ask you to stay at home away from others to self-isolate. This information is collected for health purposes only and should not be shared with any other agencies, like law enforcement or immigration. Your name will not be revealed to those you came in contact with. Do your part to help protect your family and your community from COVID-19: answer the call to slow the spread. Learn more: https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/contact-tracing.html
  • If you have been around someone with COVID-19, someone from [insert health department name] might call you to tell you that you may have been exposed to COVID-19 and ask you to stay at home away from others and self-quarantine. Choose to be part of the solution and help us slow the spread of COVID-19: https://www.cdc.gov/coronavirus/2019-ncov/downloads/Contact-Tracing-Infographic-FINAL.pdfpdf icon

Instagram

  • Heard about contact tracing, but not sure what it is? During the pandemic, the health department follows up with and interviews people who have COVID-19 and their contacts. Contact tracing slows the spread of COVID-19. If you have been around a person who has COVID-19, someone from the health department may call to let you know you've been exposed and ask you to stay at home away from others and self-quarantine. Doing so helps protect you, your family, and your community. https://www.cdc.gov/coronavirus/2019-ncov/faq.html#Contact-Tracing #PublicHealth #COVID19 #ContactTracing #SlowTheSpread #quarantine

Questions and answers

What information will you share with people I've been around recently if I have COVID-19?
Your name will not be shared with those you came in contact with. We will only tell people who you have been around recently that they might have been exposed to COVID-19. Any information you share with health department staff is confidential. This means that your name, personal, and medical information will be kept private.

I was recently around someone who has COVID-19, but I feel fine. Why should I stay at home?
People with COVID-19 can still spread the virus even if they don't have any symptoms. If you were around someone who had COVID-19, it is critical that you stay home away from others for 14 days from the last day that you were around that person. Staying home away from others at all times helps your health department in the fight against COVID-19 helps protect you, your family, and your community.

What do I do if I feel sick?
If you become ill, tell your health department. You should also tell people you were around recently, so they can monitor their health. Tell anyone who you were within 6 feet of for 15 minutes or more in the two days before you first developed COVID-19 symptoms. If your symptoms worsen or become severe, seek medical care. Severe symptoms include trouble breathing, persistent pain or pressure in the chest, confusion, inability to wake or stay awake, or bluish lips or face.

Additional considerations

To ensure community engagement and trust, health departments should be prepared to provide answers to some of the following questions based on jurisdiction-specific policies and resources. Please tailor these messages as appropriate.

  • How can I be sure that my health information is secure?
  • How will my health information be used?
  • How long will my health information be stored and protected?
  • Will the health department share information with others?
  • How do I know that the person calling is from the health department?
  • What options or opportunities are there for quarantine and isolation for those who are unable to self-isolate at home?
  • If I need help with self-isolating and self-quarantining, what services are offered?
  • What financial assistance is available for people who are asked to stay home but can't telework or don't have sick leave?

Contact Tracing Frequently Asked Questions and Answers

Additional resources