Ofgem - Office of Gas and Electricity Market

12/05/2020 | Press release | Distributed by Public on 12/05/2020 06:41

Ofgem appoints Scottish Power to take on customers of Yorkshire Energy

Ofgem has appointed Scottish Power to take on supplying Yorkshire Energy's (also known as Daisy Energy) 74,000 domestic customers and a small number of non-domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers.

Scottish Power is offering customers a competitive tariff. Outstanding credit balances, including money owed to both existing and former domestic customers of Yorkshire Energy, will also be honoured. Scottish power will absorb a significant portion of the costs of honouring customers' credit balances and the migration of customers.

For existing customers, energy supplies will continue as normal as they switch over to Scottish Power on Sunday 6 December 2020.

Customers of Yorkshire Energy will be contacted over the coming days about the changes. If customers wish to switch supplier they should shop around. Customers will not be charged exit fees if they decide to switch to another supplier.

Philippa Pickford, Ofgem's director of retail, said:

'I am pleased to announce we have appointed Scottish Power for the customers of Yorkshire Energy. Their energy supply will continue as normal and domestic customer credit balances will be honoured.

'Scottish Power will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.'

Yorkshire Energy customers can email Scottish Power on [email protected] or call 0800 559 3309 - the call centre will be open at 9am Monday 7 December. In an emergency situation prior to this please contact Scottish Power on this number.

Scottish Power will be in touch with customers with direct debits to explain how to set up their account.

More information for Yorkshire Energy customers can be found on the Ofgem website.

Notes to editors

  • Yorkshire Energy's customers will be supplied by Scottish Power as of Sunday 6 December 2020. Accounts will be fully set up over the coming weeks.Scottish Power will be in touch with customers in the coming days. Any questions customers have should be directed to ScottishPower's website or email [email protected]. Customers can phone 0800 559 3309 - a dedicated phone line which will be operational from Monday 7 December at 9am
  • Scottish Power will honour the credit balances of current and former domestic Yorkshire Energy customers.
  • Current and former customers who owe money, or are in debit to Yorkshire Energy should wait to hear from Scottish Power or Yorkshire Energy's administrators.
  • Scottish Power will be in touch with customers with direct debits to explain how to set up their account.
  • Customers can find support and advice on the Ofgem website. Alternatively, if they need additional support, they can call Citizens Advice on 0808 223 1133 or email them via webform, or get in touch through Ofgem's facebook or twitter feed @ofgem

Further information

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