What is a VoIP System?

While VoIP systems are not a particularly complicated system, it still comes with several features that make it an attractive option for businesses. Here is a list of the main features that should be a part of any VoIP system you may get.

Every day businesses deal with all sorts of sensitive information and by law that information has to be protected. Many other laws have been enacted to monitor and regulate how businesses conduct phone calls. The TCPA (Telephone Consumer Protection Act), HIPAA (Health Insurance Portability and Accountability Act), and PCI DSS (Payment Card Industry Data Security Standard) are just a few examples.

VoIP is a secure system that protects information and encrypts voice data to prevent hackers from tapping calls and stealing information. This keeps companies in compliance. Any business that falls out of compliance can be subject to heavy fines.

An auto attendantis good for incoming call answers and greeting messages. If a customer is calling after hours then an auto attendant can easily take over from a live receptionist and route customers to a voicemail. It can also be used in place of a receptionist to help cut down on operating costs. Customers receive consistent service and their calls are answered quickly, with a pleasant, courteous greeting.

Proper call routing is very important for a business that wants to present itself professionally. Customers want to connect with the right person the first time and IVR is another way to greet customers with an engaging tone and route their calls through menu options. Auto attendants also offer call prompts, with a menu of options for call routing.

• Unified Communications Systems

A VoIP phone system can be fully integrated into any communications platform that the company has. A unified communications system combines all company communications into one convenient system, rather than employees having to use several random communication platforms that are not connected in any way.

A UC platform will most likely include team chat, video meetings, conference calls, mobile/desktop apps, instant messaging, and more. A VoIP system utilizes many of these same features and all rely on the same network connection.