08/05/2020 | News release | Distributed by Public on 08/05/2020 19:06
If you want to contact a company's customer service department, you can do a quick search online and often find what looks like its phone number or email. But is the information at the top of your search results actually correct?
Based on reports the FTC has gotten, sometimes the answer to that question is: no. Some scammers are creating fake customer service information for popular companies and paying for it to show up in your search results. When you contact them, they'll offer to 'resolve' the problem you may have - if you wire money to them or send gift cards. They might also ask for your personal information, or to get remote access to your computer.
Business imposter scams have the same end goal - getting your money or information. Here are some ways to stay safe:
Have you spotted fake customer 'service'? Report it to the FTC at ftc.gov/complaint.
If you gave personal information to a business imposter, head to IdentityTheft.gov for a free, personal recovery plan and advice on how to protect your wallet.
Thank you for this blog. I cannot tell you how sophisticated these scammers really are. I consider myself to be intelligent with healthy skepticism, but fell victim to a fake site in my due diligence. Please share more like this as well as deeper intel on how to report, engage, and get real assistance. Reporting only goes so far.
My tech-challenged neighbor fell for this scam when trying to contact HP. Allowed them remote access. On the advice of many of us, he changed all his passwords and got security software. They did have access and he had his tax info on it, so he could suffer ID theft. He's hopefully checking credit reports frequently
Many times nowadays companies do not furnish much if any manual or instructions for their products so you are indirectly coerced to go online for help. That can be a problem.
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