Kaleida Health

02/27/2021 | News release | Distributed by Public on 02/27/2021 20:37

Enhanced Visitation Policy: Effective February 27, 2021

Enhanced Visitation Policy: Effective February 27, 2021

Updated: 2/27/2021

In an effort to protect our patients, families, visitors and staff against the spread of infection, and in accordance with New York State Department of Health (NYSDOH) guidance, Kaleida Health has implemented the following visitation policy at all sites, effective February 26, 2021. This does not apply to those seeking treatment.

ADULT INPATIENT VISITATION:

  • Visitation will be limited to certain hours in the non-COVID medical/surgical units at Kaleida Health's adult facilities: Buffalo General Medical Center/Gates Vascular Institute and Millard Fillmore Suburban Hospital
  • One (1) designated support person per day is permitted in non-COVID units at Buffalo General Medical Center/Gates Vascular Institute and Millard Fillmore Suburban Hospital during the following hours:
    • Buffalo General Medical Center/Gates Vascular Institute non-COVID unit visiting hours:
      • 16N/S, 15N, 14N/S, 13N/S, VIS: 5:30-7 p.m.
      • 12N/S, 10N/S, 9S, 8N, 4N: 4-5:30 p.m.
      • ICUs: 4:30-6 p.m.
    • Millard Fillmore Suburban Hospital non-COVID unit visiting hours:
      • 3rd floor (3 East and 3 West): 12-2 p.m.
      • 2nd floor (2 Southwest, 2 Southeast, 2 East, 2 North): 2-4 p.m.
      • ICU: 4:30-6 p.m.
    • In end-of-life cases, two (2) support persons are allowed
  • No support persons are allowed in adult COVID units with compassionate exceptions for end of life where two (2) support persons are allowed
    • In circumstances deemed medically necessary or in end-of-life or palliative care cases, unit staff will coordinate COVID unit visitation, which can be outside of visitation hours
  • Loved ones can be contacted over the phone or through a scheduled video call. The patient's care team can help set up the video call

PEDIATRIC HOSPITAL VISITATION:

  • Pediatric inpatients at Oishei Children's Hospital are allowed two (2) designated support persons
  • Pediatric patients having a surgical procedure may have one (1) designated support person
  • One (1) support person is allowed with a patient in the Emergency Department, and the support person must remain in the patient's treatment room for the entire visit

EMERGENCY DEPARTMENT VISITATION:

  • For adult and pediatric patients, one (1) support person is allowed in the Emergency Department, and the support person must remain in the patient's treatment room for their entire visit
    • For adult patients who are admitted to the hospital, support persons may accompany the patient to their room during that unit's visiting hours. If they are admitted outside of visiting hours, the designated support person must return during visiting hours

SURGICAL PROCEDURE VISITATION:

  • Adult patients having a same-day procedure may have one (1) designated support person through the initial intake process and can rejoin the patient at discharge
  • Pediatric patients having a surgical procedure may have one (1) designated support person

LABOR & DELIVERY VISITATION:

  • One (1) designated support person is permitted with mom on Labor & Delivery units at Oishei Children's Hospital and Millard Fillmore Suburban Hospital throughout labor, delivery and postpartum period
    • In addition to the one (1) designated support person, laboring moms are allowed one (1) doula as an essential member of their care team throughout labor, delivery and postpartum period

LONG-TERM CARE VISITATION:

  • No visitors permitted at HighPointe on Michigan or DeGraff Rehabilitation & Skilled Nursing Facility, in accordance with NYSDOH guidance, except in end-of-life or palliative care cases
  • In end-of-life or palliative care circumstances, families and loved ones will be required to contact the nursing unit directly to arrange for visitation

OUTPATIENT CLINIC VISITATION:

  • For pediatric and maternity clinics, one (1) support person may accompany a pediatric or pregnant patient
  • For pediatric clinics, no more than two (2) patients within a family are allowed per appointment
  • For adult clinics, no support persons are allowed. If a support person is needed with a patient, the support person can assist with check in and provide a phone number for clinic staff to call when the patient is ready for discharge
    • For adult clinics, if deemed medically necessary, one (1) support person may accompany the patient for the entire clinic visit

GENERAL VISITATION GUIDELINES:

  • Please do not visit if you are ill
  • All visitors must be 18 years of age or older
  • Visitors will be provided with a face mask upon entry to the facility and must wear the mask at all times while inside the facility
    • Masks should only be removed to eat or drink
    • If a visitor refuses to wear a mask, they will be asked to leave the facility
  • Approved visitors will receive a pass, which must be worn prominently at all times
  • Visitors should self-screen for contagious diseases before arriving at a Kaleida Health facility and before accessing patient care areas
  • If you have been in contact with someone with COVID-19 or have had symptoms of COVID-19 within the past 14 days, please do not visit the hospital
  • All visitors are required to comply with our screening checkpoint procedures. If you are unable to comply, you will not be permitted an in-person visit in the hospital
  • Visitors will be asked screening questions and have their temperature taken upon arrival
  • Visitors must stay in the patient's room, or designated area identified by staff, unless directed by staff to leave the room during a procedure
  • Visitors cannot accompany patients to tests outside of their room. During that time, visitors can obtain to-go orders from the cafeteria, use the restroom or spend time in the outdoor areas

WEAR A MASK AT ALL TIMES, PRACTICE PHYSICAL DISTANCING, AND WASH YOUR HANDS OR USE ALCOHOL-BASED HAND SANITIZER FREQUENTLY, ESPECIALLY BEFORE AND AFTER ENTERING A PATIENT'S ROOM.

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