01/05/2020 | Press release | Distributed by Public on 01/04/2020 23:46
ANZ Chief Financial Officer Michelle Jablko said: 'This bushfire season is having a devastating impact on the wellbeing and livelihoods of families, customers and communities.
'In releasing this package, we hope to play a role in supporting firefighting efforts as well as the economic recovery and financial wellbeing for those affected, including our customers.
'We also recognise the significant time that will be required for communities to recover from this disaster and we remain committed to helping our customers rebuild,' Ms Jablko said.
The package, which complements ANZ's existing financial relief package announced last month, includes:
In addition, other support being provided includes:
ANZ's existing financial relief package includes measures such as the ability to suspend repayments on loans for up to three months as well as temporary interest rate relief for credit card and personal loan customers in extreme financial distress.
ANZ also extended special paid leave for employees who volunteer in emergency services to ensure they are financially supported while they serve the community.
At this stage, the following branches will remain closed on Monday 6 January given impact on the fires. Regular updates will be provided via ANZ's social media channels.
Customers impacted can contact a dedicated hotline on 1800 149 549. ANZ insurance customers can call 13 16 14.