CQC - Care Quality Commission

10/21/2019 | Press release | Distributed by Public on 10/21/2019 08:49

CQC rate Chanel House in Folkestone, Outstanding

The Care Quality Commission has rated Chanel House in Bouverie Road West, Folkestone as Outstanding following an inspection in May.

Inspectors rated the service Outstanding for being effective and responsive to people's needs and Good for being safe, caring and well-led. The overall rating was Outstanding.

Chanel House is a service providing live in and care visits to people in their homes. The service supported 28 people over nine locations with 10 people receiving personal care at three of the homes. One person lived in a purpose built flat, three people shared a single 'house in multi-occupation' and six people lived in house that was converted into four apartments. A broad age range of people used the service, some of whom had needs associated with learning disabilities, dementia, epilepsy and other complex needs.

James Frewin, Head of Inspection for Adult Social Care, said;

'We found the management and staff at Chanel House committed to providing outstanding care to the people living at the service and in their own homes. People were supported and encouraged to have choice, independence and control in a range of aspects of their lives. The team working there led by the registered manager should be extremely proud of the work they do.

'What really impressed me in reading the inspection report and speaking with those involved in the inspection about this service was the level of personalised support that people received, from staff who had the right skills and who treated people with kindness, compassion and dignity. People told us they liked the staff who supported them, and staff themselves declared it a great place to work.

'People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well led. I would encourage other providers to read this report, and the others we have published on services we have rated Outstanding, to see what they can learn.'

Some of the key findings from the inspection include:

Inspectors found the service was flexible and adaptable to each person's needs. This allowed people to reach their full potential and live as independently as possible in their own homes.

The provider positively influenced the care and support people with a learning disability received in the community by engaging people in community projects. The relative of a person receiving care championed the service and acted as a point of contact for people and their families who were considering using the service.

People's goals were relevant and reviewed. For example, one person received support with their mobility and now walked without the need for a handling belt or wheelchair, this increased their independence to the extent they were able to walk independently with family members on days out. They had not been able to achieve this previously

The service empowered people to make choices about their health and how it should be managed. Links with health and social care services were excellent. For example, the provider worked with a grief, relationship and sexuality counsellor who was experienced in working with adults with learning disabilities.

Read the full inspection report


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