Capgemini SE
Capgemini SE
06/28/2022 | Press release | Distributed by Public on 06/29/2022 00:04
Providing accurate T&E information through an AI-based chatbot
Providing accurate T&E information through an AI-based chatbot
Bartosz Grochowski
28 Jun 2022
Capgemini's award-winning chatbot leverages natural language processing and machine learning to deliver more accurate travel and expenses information. This is helping our people travel more easily and safely in the post-pandemic world.
Organizations today need to provide up-to-date travel information to consulting professionals travelling on business at speed - including accurate information on local hotel rates, food allowances, and travel entitlements.
This process is typically handled manually, with requests often sent to a third-party system that can lengthen response times significantly. In addition, requests are often sent to teams outside of office hours, which means questions frequently go unanswered until the next business day - much to the frustration of traveling professionals.
Enable instant and accurate travel information
What travel and expenses (T&E) teams needed is a tool that delivers simple, quick, and user-friendly support to its business people, without any specific training, implementation costs, or additional software installation.
On top of this, the tool would ideally leverage an extensive knowledge repository, simple plug-and-play architecture, an intuitive user interface, and intelligent automation to enable finance teams to respond accurately to a wide range of T&E, HR, IT, finance, and policy-related queries.
NLP and machine learning drives speed and accuracy
Enter, Capgemini's Microsoft-based chatbot. With natural language processing (NLP) embedded at its core, the chatbot recalls all previous user conversations, while leveraging machine learning to predict future queries and inputs. This ensures that the accuracy and amount of travel information it provides continuously improves over time.
We're extremely proud that our Microsoft-based chatbot recently won the "Chatbot Innovation" category at the 2022 AI Breakthrough Awards - for the fourth year running. Not only that, the tool is also being currently being implemented across many of our internal engagements, which is helping our people to travel safely in a post-pandemic world.
To learn how Capgemini can help you provide up-to-date, accurate travel information to your people through leveraging Intelligent Process Automation, contact: [email protected]
Bartosz Grochowski
Director, Digital Transformation, Capgemini's Business Services
Bartosz currently works as a digital transformation director, responsible for identifying and implementing process automation and other user-focused opportunities wherever they are needed.
Connect with us
First Name *
First Name is not valid.
Last Name *
Last Name is not valid.
Email *
Email is not valid.
Company *
Company is not valid.
Country
Country Afghanistan Aland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua And Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia And Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Congo, Democratic Republic Cook Islands Costa Rica Cote D'Ivoire Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island & Mcdonald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran, Islamic Republic Of Iraq Ireland Isle Of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States Of Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territory, Occupied Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda Saint Barthelemy Saint Helena Saint Kitts And Nevis Saint Lucia Saint Martin Saint Pierre And Miquelon Saint Vincent And Grenadines Samoa San Marino Sao Tome And Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia And Sandwich Isl. Spain Sri Lanka Sudan Suriname Svalbard And Jan Mayen Swaziland Sweden Switzerland Syrian Arab Republic Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad And Tobago Tunisia Turkey Turkmenistan Turks And Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States United States Outlying Islands Uruguay Uzbekistan Vanuatu Venezuela Viet Nam Virgin Islands, British Virgin Islands, U.S. Wallis And Futuna Western Sahara Yemen Zambia Zimbabwe
Country is not valid.
Phone (optional)
Your Message *
Your Message is not valid.
I agree to Capgemini collecting and processing my personal data to allow me to receive information on Capgemini services. For further information, please see our Privacy Notice. .
Expert title
Page URL
Send
Thank you for your submission. We will be in touch with you soon!
We are sorry, the form submission failed. Please try again.