01/25/2021 | News release | Distributed by Public on 01/25/2021 09:02
Operational Efficiency Improvements
With geographic expansion into additional cities, we may encounter a few different issues. One potential issue, for the delivery workflow, is that there might be a disambiguation issue with street addresses-the same address (e.g., '100 Main St.') may exist in multiple cities. Another possible issue is that different cities may span time zones; if that was not considered, then a pickup at 6:00 p.m. MDT may be an hour late in delivery to a neighboring PDT city (at 6:30 p.m. PDT). The data architecture described in our previous article incorporated the idea of a 'normalized'-globally unique-representation for data elements, addressing both potential issues, thus allowing the application to implicitly accommodate these additional requirements.
The second tactical concern is compliance with additional data governance requirements for the state of California. The full set of concerns around California's Consumer Privacy Act (CCPA) is an entire set of articles on its own, but one aspect is around being able to collect all data for a customer, annotated with when it was collected, along with the data source. As previously discussed, building a data architecture framework that allows the primary data ingestion pipeline to add metadata annotations-such as timestamps-to be added allow additional data governance requirements to be met simply, and with minimal incremental effort.
In addition to the business value generated by improvements to the company's day-to-day, tactical workflows and processes, another benefit-arguably a more important one-is the strategic value of being able to both tilt the existing playing field and also open up new playing fields in which to participate.
Reimagining Operational Workflows for Adaptive Applications
One class of strategic benefit is the ability to 'tilt the field' by changing the blueprint of key operational workflows. This goes beyond simply optimizing them, into reimagining them. A robust, forward-looking data architecture enables agile and efficient exploitation the key capabilities-aggregation and data analytics-required to address the aforementioned challenge of delivery time degradation caused by demand variability, using dynamic pricing.
More specifically, because of the forethought given to the data architecture, it:
As a result, the data from two different workflows-ordering and delivery-can be correlated, categorized, and aggregated. In addition, the flexible metadata architecture can be leveraged to annotate the collated data with enriched contextual information for analysis. Consider the overall delivery latency-the time from the order is taken until the food is delivered. The latency can be computed by correlating across the ordering and delivery workflows. Additionally, because the geolocation data representation across the two workflows also uses consistent syntax and semantics, the delivery latency computations and correlations can be segregated by location, such as by zip code. Thus, by virtue of aforethought in the data strategy, we can more easily create a dataset of the overall delivery latency, at a per hour, per zip-code granularity. Finally, by taking advantage of our flexible metadata approach, the hourly statistics can be annotated with additional contextual information, such as traffic conditions and precipitation totals.
At this point, we have rich information to feed into an analytics pipeline, which can then use predictive AI methods to recognize patterns correlated with increased overall delivery time, and even anticipate such conditions in the future.
As a final step in this story, we can picture the business now reimagining the delivery workflow as a supply-and-demand problem, using pricing to match supply to demand. A specific example is to allow the delivery driver's compensation to be adjusted by time and location, either via a fixed schedule, or dynamically, based on real-time conditions. This 'closes-the-loop' in the data cycle, by leveraging data to take actionable steps (price adjustments) to address a business concern (managing overall delivery latency), and using closed loop feedback (dynamic price adjustments, depending on observed latency) to make the workflow be 'adaptive.'
Creating Directly Monetizable Business Value from Data
A different type of value from data is to use it to 'open up new playing fields,' creating business value which can be monetized via a direct benefit to customers. One example is mentioned in our 6-months later scenario: providing value to our supplier-side partners, the restaurants. A solution to the business need to provide insight for our application's customers is to once again leverage data collected by our application's operational workflows-this time as the raw material for extracting business insights for our customers & partners. These business insights can take various forms; some examples are:
Discovery of these business insights is enabled not merely by the presence of a large data store, but the data strategy that annotates the collected data in a structured way, using a consistent metadata vocabulary.
Zooming into one specific business insight story, consider how menu pricing insights might be determined. Starting with the raw materials-the operationally collected data from the ordering workflow-the value of the metadata-annotated data strategy becomes readily apparent. Specifically, not only is the price of an item at a specific restaurant recorded, but related metadata is also kept. Consider the additional descriptive attributes of a food item, such as portion size, the food 'type' (e.g., 'soft drink' or 'hamburger'), and special 'enhancements' (e.g., 'includes side dish' or 'spicy'). If the data architecture decorates the food items data with metadata for these attributes, using a consistent metadata tag vocabulary (e.g., 'portion ounces,' 'food class,' 'enhancements'), and a normalized set of metadata values, then the food items information can be compared across restaurants. For example, if all that is known from the code database is that the 'Burger Basement' has a Man Cave Burger and the 'Heart Attack Grill' has the Double Bypass Burger, there is no basis for a meaningful comparison. However, if we add a metadata annotation vocabulary, we can perform comparisons and analytics-the system would understand the two items are comparable because they are both of the 'food class' of 'hamburger.' Additionally, the analytics can also the other metadata fields to normalize the portion size (i.e., the 'Man Cave' may be 8 ounces and the 'Double Bypass' may be 12 ounces). Finally, the use a standard space of 'enhancement' values, such as 'includes cheese' can also be used to do additional adjustments based on secondary similarities and/or differences. Once again, forethought given to the data architecture-this time around the metadata strategy-has allowed the business to quickly deliver on new business opportunities by simply leveraging the data exhaust of existing workflows.