St. Charles Health System Inc.

09/17/2021 | Press release | Distributed by Public on 09/18/2021 22:03

Perfect Phrases For Difficult Situations

Grand Rounds - Sep. 17, 2021
'Perfect Phrases For Difficult Situations: Effective Communication for Medical Practitioners'

Speaker: Diane Birnbaumer, MD, Professor of Clinical Medicine, Emeritus David Geffen School of Medicine at UCLA; Senior Clinical Educator Department of Emergency Medicine Harbor-UCLA Medical Center


  1. Detect and decipher the nonverbal cues from patients and their family members to maximize communication
  2. List at least two techniques to defuse a potentially volatile patient interaction.
  3. Explain how to reword phrases to facilitate communication between your patients and you.

Accreditation: St. Charles Health System is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. St. Charles Health System designates this live activity for a maximum of 1.0 AMA PRA Category 1 Credit(s)TM.

Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Claim Credit

Target Audience: Physicians, Nurses, Pharmacists, Allied Health Professionals

Accessibility/Program Questions: St. Charles Health System encourages persons with disabilities to participate in its programs and activities. If you anticipate needing any type of accommodation or have questions about the physical access provided, please contact Continuing Medical Education at 541-706-4680, [email protected]. For CME or Clerkship questions, contact Sheila Jordan, MMGT, CHCP, Manager of Continuing Medical Education at 541-706-6780, [email protected].