American Airlines Group Inc.

05/20/2021 | Press release | Distributed by Public on 05/20/2021 10:00

American Airlines Customers Can Now Choose Convenient Vaccine Verification Option in VeriFLY

  • VeriFLY expands app's capabilities to include COVID-19 vaccination verification, starting with the Bahamas, El Salvador and Guatemala
  • Customers using VeriFLY can use expedited check-in lanes at most U.S. hub airports

FORT WORTH, Texas - As more countries and destinations move to require proof of a coronavirus (COVID-19) vaccination for travelers, American Airlines is working with mobile health partner Daon and its app VeriFLY to help customers verify they are vaccinated and ready to fly before they even step foot in an airport. Customers using the VeriFLY app now have the option to securely upload their vaccine documentation for travel to the Bahamas, El Salvador and Guatemala.

'VeriFLY gives customers peace of mind that they can meet their destination's travel requirements and save significant time at the airport,' said Julie Rath, Vice President of Customer Experience at American. 'As countries reopen to those who have been vaccinated, we are ready with VeriFLY to help our customers travel with confidence.'

For travel to the Bahamas, El Salvador and Guatemala, customers can upload a photo of both sides of their COVID-19 vaccine record into the app. The VeriFLY team will review that all documentation meets the destination requirements.

The VeriFLY app simplifies travel by allowing customers to enter their origin and destination and guiding them through the necessary travel requirements. Customers can upload documentation of their fulfilled requirements directly to the app, which then validates that the documents match a country's requirements, and displays a simple pass or fail message. This simple message streamlines the check-in and document verification process at the airport before departure. The app also provides travelers with reminders when their travel window is coming to a close or once their pass credential has expired.

As countries continue to set standards for COVID-19 vaccination requirements, VeriFLY will integrate those standards into its verification processes to simplify the customer's journey and provide peace of mind that they met their destination's requirements. Customers can download the app for free from the iOS App Store or Google Play Store. VeriFLY is the airline industry's most widely adopted mobile health passport, helping customers flying on American and its partners - Aer Lingus, Alaska Airlines British Airways, Iberia, Japan Air Lines, and Qantas - travel to more than 60 countries and 280 destinations.

American Airlines does not require vaccination for travel. In some cases, as with required visas or other immunizations, a customer may be required by a local destination to have proof of a COVID-19 immunization. American will confirm the customer has documents required by their destination's local government before they board the plane.