COVID-19 Updates

COVID-19 Updates

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The City of Terrace is committed to ensuring citizens are kept informed of the COVID-19 pandemic. We are taking direction from the federal government, provincial government, Northern Health, and the BC Centre for Disease Control in order to do our part to help minimize the spread of this virus. This includes recommendations for physical distancing, mask use, and immunization, among other measures.

Latest News

January 19, 2022: Fitness classes and gym use return

The gym at the Terrace & District Aquatic Centre reopens on January 20. Fitness classes at the Sportsplex resume on January 24. Learn more about the protocols in place here.

December 23, 2022: The Terrace & District Aquatic Centre will require proof of vaccination for everyone 12+ participating in adult or mixed-age activities.

This includes public swims, Aquafit, laps, and most other activities on our calendar except youth swimming lessons and Junior Lifeguard Club (which are youth-only activities). As is our current practice at the Sportsplex for skating activities, staff will need to see your Vaccine Card in order to permit entry into the TDAC. This includes spectators. In addition, as of January 1, 2022, we are required to scan the QR code; a visual check alone will no longer be permitted. Please be ready with your Vaccine Card when you arrive.

Masks required for ages 5+

Masks are required for all individuals ages 5 and older entering a city building. When visiting the Sportsplex and Terrace & District Aquatic Centre, masks will be required in all common areas, except when you are engaged in physical activity, such as swimming, working out in the gym, or attending a fitness class.

This mask mandate will apply to all patrons, those conducting business, and those providing a service. The same precautions apply to our staff, who will be required to wear masks indoors when not seated at their workstation. There are some people who may be exempt from mask requirements; please visit the provincial government's page for details on this as well as the full list of indoor public settings that are affected by this order.

Vaccine passport

As of Monday, October 25, 2021, the City of Terrace requires proof of full vaccination (i.e. second shot received) with the BC Vaccine Card for certain discretionary activities in our Sportsplex, arenas, and Terrace & District Aquatic Centre.

Public Health Orders for the Northern Health region

Northern Health has introduced new public health orders covering the entire Northern Health region to manage COVID-19 activity.

Effective at 12:01 AM Monday, December 1, 2021:

• Personal gatherings in your home
  • All people ages 12 and older must be fully vaccinated.
  • Indoor personal gatherings are limited to your household occupants plus up to 10 visitors or one other household
  • Outdoor gatherings are limited to your household occupants, plus up to 25 people
  • People who are not fully vaccinated can only gather with their own household.
• Organized gatherings
  • All people aged 12 and older must be fully vaccinated and show proof of vaccination.
  • Indoor seated events are limited to 50% capacity, and masks are required
  • Outdoor events with more than 25 people are limited to 50% capacity
• Faith gatherings
  • Worship services can only be held virtually or as a drive-in service
• Restaurants, bars and nightclubs
  • Masks are required when not seated at a table.
  • Fast food restaurants and unlicensed cafés without table service can either:
  • Licensed establishments, establishments that offer table service, and liquor manufacturing facilities with tasting rooms without full meal service:
  • Bars and nightclubs that do not offer full meal service must close.
• Sports
  • Indoor and outdoor sporting events are limited to 50% spectator capacity and must have a COVID-19 safety plan. All spectators aged 5 and older must wear a mask, and all spectators aged 12 and older must show proof of full vaccination.
  • All participants aged 22 and older must be fully vaccinated.
• Travel
  • Non-essential travel outside your community is strongly discouraged.

These measures will remain in place until at least January 31, 2022.

VACCINE INFORMATION AND RESOURCES

To get a first or second vaccine, or a booster if applicable, please book an appointment.

Other vaccine-related resources:

Business News

City Facilities Status - Updated January 19, 2022, at 2:30 pm

Facility	Status	How to stay in touch
City Hall	Open to the public.	Phone: 250-635-6311 Email: [email protected] In person: 8:30 am-4:30 pm All individuals ages 5+ entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Anyone who has been outside of the country recently or who has COVID-19-related symptoms will not be permitted to enter. Plexiglas shields and floor markings have been installed to keep both staff and visitors safe while completing transactions. Hand sanitizer is available inside the door.
Fire Department Administration Office	Closed to the public with limited in-person access on request.	Phone: 250-638-4734 Email: [email protected] In person: Please call or email first if possible; in-person meetings will be limited. All individuals ages 5+ entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service.
Sportsplex	Fitness classes are available as of January 24, 2022. Public Skating is available.	Phone: 250-615-3000 Email: [email protected] In person: 8:30 am-4:30 pm Masks are required for ages 5+ in all common areas when you are not engaged in physical activity, such as attending a fitness class. Masks are encouraged but not required during fitness classes. As of October 25, both doses of a COVID-19 vaccine and proof of this vaccination are required to enter the Sportsplex. Learn more here. Anyone who has been outside of the country recently or who has COVID-19-related symptoms will not be permitted to enter. Plexiglas shields and floor markings have been installed to keep both staff and visitors safe while completing transactions. Hand sanitizer is available inside the door.
Terrace & District Aquatic Centre	Pool use is available. Gym use is available as of January 20, 2022.	Phone: 250-615-3030 Email: [email protected] In person: 8:30 am-4:30 pm Masks are required for ages 5+ in all common areas when you are not engaged in physical activity, such as swimming or working out in the gym. In the gym, masks are encouraged but not required during physical activity. As of October 25, both doses of a COVID-19 vaccine and proof of this vaccination are required to enter the Sportsplex. Learn more here. Anyone who has been outside of the country recently or who has COVID-19-related symptoms will not be permitted to enter. Plexiglas shields and floor markings have been installed to keep both staff and visitors safe while completing transactions. Hand sanitizer is available inside the door.
Public Works/Development Services	Open to the public.	Phone: 250-615-4000 Email: [email protected] or [email protected] In person: 8:30 am-4:30 pm All individuals ages 5+ entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service. Anyone who has been outside of the country recently or who has COVID-19-related symptoms will not be permitted to enter. Plexiglas shields and floor markings have been installed to keep both staff and visitors safe while completing transactions. Hand sanitizer is available inside the door.
Emergency Services (fire, police, EMT)	Unaffected.	Please call 9-1-1 for emergencies.

General Questions

Can I visit the City of Terrace offices in person?
All City facilities are currently open.

Due to the latest public health orders, all individuals ages 5+ entering a City-operated building are required to wear a face mask while inside, including patrons, those conducting business, or those providing a service.

Staff members are also available to assist you by phone and email. Please check https://www.terrace.ca/city-hall/department-contacts for a list of all contact information. If you're not sure who to call, please call our main switchboard at 250-638-4700 and we will point you in the right direction.

Mayor and Council

Now that City Hall is open again, can I attend Council Meetings and Committee of the Whole Meetings?
The current PHO orders permit limited in-person public attendance at council or board meetings. As of September 28, 2021, the COVID Related Measures Act and Ministerial Order M192 both have expired, meaning we may no longer hold electronic-only meetings. Therefore, we are now welcoming the public to attend our meetings in person again. Council Chambers is open to four members of the public and media, as well as members of Council and essential staff, with the rest joining virtually. Everyone in Chambers is seated to ensure we are maintaining safe physical distancing.

We also continue to use Microsoft Teams to allow members of the public to take part in our meetings.

To view all the current options for participating in person or virtually, click here.

We will continue to review our open meeting procedures to ensure best efforts are continuing to be met. If you have any concerns or suggestions regarding open meeting procedures, you are invited to contact Alisa Thompson at [email protected] or 250-638-4721.

Economic Development and Business Support

What is the City doing to support local businesses?
To respond to local business needs and help businesses navigate through and make use of available opportunities, the City of Terrace established the Terrace & District Economic Response Team along with the Terrace and District Chamber of Commerce, Community Futures 16/37, Kermodei Tourism, and the Regional District of Kitimat-Stikine, with input from the Terrace Downtown Improvement Association. Learn more in the news release and also in our main business support section.

Where can I find information about business support available at the federal, provincial, and community level?
Check our business support page for a great list of business supports.

Leisure Services

Are the pool and gym open?
The Terrace & District Aquatic Centre is open for pre-booked or drop-in swim visits. Please check here for current protocols and to register for sessions.

As of January 20, 2022, the gym at the Terrace & District Aquatic Centre is open for pre-booked sessions only (click here for details).

What in-person fitness classes are available?
Indoor fitness classes are available at the Sportsplex as of January 24, 2022 (click here for details).

Is there a way to participate in fitness classes online?
Some of our instructors posted videos online earlier in the pandemic. Click here for our fitness videos page.

Is skating available?
Skating activities are available. Please check here for current protocols and to register for sessions.

Can I use City sports courts?
Sports courts are closed for the season.

Are playgrounds open?
Municipal playgrounds are open, including George Little Park, Kin Park, and more.

Is the splash park open?
The splash park is closed for the season, but will reopen in the spring from 11 am to 8 pm.

Are memberships or punch cards available for the Sportsplex or Terrace & District Aquatic Centre?
Memberships are available for the Terrace & District Aquatic Centre. Punch cards are not. Learn more here.

Are swimming lessons available?
Swimming lessons are periodically available; check here for details.

Can I book a campsite at Ferry Island?
Ferry Island is now closed for the season. Please visit the Ferry Island Campground page to learn about camping, trails, and more.

I require cemetery services. Am I able to visit the office in person?
Cemetery services can be accessed via email and telephone (fax and scan). To schedule an in-person appointment, please call or email before you come to the Sportsplex. To access services or schedule an appointment, please call 250-615-3024 or email [email protected].

Can I hold a funeral or burial?
Remember to mourn your loved ones safely. Check the province's guidelines here for more information.

Other Community Topics

How do I book a vaccine appointment?
To get a first or second vaccine, or a booster if applicable, please book an appointment. Get started here.

I have a health-related question. Can you help?
The City of Terrace is only able to answer questions regarding City operations during the coronavirus pandemic. Reliable information regarding recommendations and health tips can be found on the BC Centre for Disease Control's website. Orders, notices, and guidance from the Province are available on their respective website, found here. You can also view Northern Health's many resources for local information.

How is BC Transit affected by mask mandates?
Masks are currently required on BC Transit buses across the province.

For the most up-to-date information, please use the following resources:

Government of BC:

BC Centre for Disease Control:

Northern Health:

Government of Canada:

First Nations Health Authority:

Provincial Organizations:

To speak to someone:

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