08/10/2019 | Press release | Distributed by Public on 08/09/2019 18:51
In light of the recent events, AirAsia is making the following options available to guests whose flights have been cancelled:
Change flight. One-time flight change to a new travel date on the same route within 30 calendar days from the original flight time without additional cost, subject to seat availability; OR
Credit account. Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 90 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out.
Refund. Guests whose flights have been cancelled may obtain a full refund in the amount equivalent to your booking in the form of original payment. Refund requests can be made with AVA at support.airasia.com. Refunds for bookings made through travel agents including online travel agents must be done via travel agents from which the booking was made.
Reroute. Guests whose flights have been cancelled may reroute to/from any other AirAsia destination within India
AirAsia is monitoring this weather situation and will continue to provide information on the latest developments
Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) for the latest updates, or contact our customer support on Twitter (@AirAsiaSupport) or at support.airasia.com.