eBay Inc.

10/22/2019 | News release | Distributed by Public on 10/22/2019 18:33

[TUESDAY, OCT 22 UPDATE] Technical issues reported in Seller Hub, and items specifics [TUESDAY, OCT 22 UPDATE] Technical issues reported in Seller Hub, and items specifics We[...]

We appreciate your continued patience as we complete work on remaining Seller Hub and item specifics issues that occurred during our October 15 update. Please be assured that these issues are our highest priority and we're working around the clock to resolve them. Again, we apologize for any disruptions.

Seller Hub issue:

We have completed the backfilling of missing sales data between Oct. 12-Oct. 15 in the Seller Hub Performance tab. As the backfilling of data happens in stages, some sellers may experience an additional delay of data between Oct. 18 - Oct. 22. We are actively working on speeding up the process for those sellers. We will provide another update once fully complete.

Item specifics issue:

Important reminders for sellers:

For existing and revised listings:

  • If you already entered a value in one of the old sizes fields (e.g., Shoe Size) you do not need to update the corresponding required item specific as the value you entered is still there as an additional or custom item specific. Your listing will still be found by buyers using search filters, including the left-hand navigation filters, which have been restored for most categories.
  • If any recommended or additional item specifics aren't relevant for your item, you don't have to fill them in when you create or revise listings.
  • So that you won't have to do any additional work, we will copy the old item specifics values in the new item specifics fields. Please note, we will not be able to copy data for multi-variation listings, so we encourage you to fill in the required fields so they don't appear blank.

For new listings:

  • You should use our item specifics guidance and provide all required item specifics. Please do not fill in item specifics that are not relevant to your item.
  • In certain categories, UPC product identifier will show as a required field with no 'Does Not Apply' option. If you do not have a UPC, please leave the field blank and do not insert random numbers.

What we're working on:

  • We're in the final stages of testing a solution to copy the old item specifics into the new item specifics and expect to implement this by the end of the week so your required fields won't remain blank.
  • We are still resolving the issue that is causing all item specific values to show when filtering on a more granular basis (e.g., a listing categorized by women's dresses are showing all men's and women's values). This does not impact your ability to list your item with the appropriate item specifics values.

Next steps:

To ensure we are addressing all related item specifics issues you are facing, we'd ask you to let us know about any other issues you might be having via this threadon Community. Please provide details including screenshots and steps to recreate the experience you're having, and we will share them with our product teams.

We will post a new status update on this board tomorrow, Wednesday, October 22. Until then, thank you for your patience and for selling on eBay.