Katapult: Leading the Way in Customer Satisfaction in Lease to Own

Katapult: Leading the Way in Customer Satisfaction in Lease-to-Own

By Katapulton May 16, 2024 11:30:00 AM

At Katapult, we're dedicated to providing our customers with the best possible lease-to-own (LTO) experience. We're thrilled to share some recent achievements that highlight our commitment to customer satisfaction:

- High NPS Score: As of March 31, 2024, Katapult had a Net Promoter Score (NPS) of 65. This score reflects the enthusiasm and loyalty of our customers, demonstrating their positive experience with our innovative LTO solution.
- Top-Ranked in Customer Favorability: In a consumer survey conducted between April 2-9, 2024 by KeyBanc Capital Markets, Katapult ranked first place for customer favorability for respondents who have used RTO/LTO services.
- 90% Satisfaction Rate: The same survey found that 90% of participants who had used Katapult's LTO services reported a favorable experience, with customer service being cited as the primary reason for their satisfaction. ·
- Exceptional Trustpilot Reviews: Trustpilot offers a transparent platform where customers can share their experiences with Katapult. Customers frequently highlight the ease of use, transparency, and inclusivity of our payment option as key reasons for their satisfaction with Katapult.

We have a relentless focus on customer service; we prioritize clear communication, transparency, and exceptional customer service throughout the entire LTO journey. And this focus translates to strong customer loyalty and high customer repeat rates, fueling growth for our merchant partners.

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