Tableau Software Inc.

10/07/2022 | News release | Distributed by Public on 10/08/2022 08:03

Driving Digital Transformation with Tableau Blueprint

A common misstep for many organizations is to simply deploy Tableau to users with little or no communication or training. Regardless of how logical and beneficial the change is to the organization, Executive Sponsors quickly find that this change to Tableau can be met with immense resistance from employees and can present a critical risk to your organization's new investment and vision for digital transformation.

Why is there so much resistance to such a rational decision? The answer is simple: Humans are not designed to be logical beings and we often make decisions based on emotion. Humans also have a tendency to develop emotional connections with things we have a strong familiarity with-this includes our logic-based data tools.

It sounds silly, but the connection makes sense. People spend 40 hours or more each week working with these tools that help provide quality of life for themselves and their families. We form a familiar relationship with these tools and shifting from this norm is routinely, and understandably, met with opposition.

One of the best experiences I have encountered of this phenomenon came when we were consulting a group of new Tableau Creators at a large retail company, all of whom had ample experience with a traditional BI tool.

We were asked to provide guidance for a dashboard that took over 17 seconds to render. Through the implementation of Tableau best practices, we were able to redesign the dashboard with a new load time of less than one second. Thinking this was a slam dunk, we triumphally reported this improvement to the team and their Vice President of Technology. However, to both our and the VP's surprise, the new design was rejected by the team lead.

The reason? It didn't look like the old report. Even though the new, modern design was 1600% faster, the team still rejected it purely because it was different and new. This was not a decision based on logic, but rather driven by emotion and a resistance to change.