05/21/2024 | Press release | Distributed by Public on 05/21/2024 06:03
Pet Supermarket, a Florida-based pet specialty retailer, is using Salesforce technology to enhance its online shopping experience, improve delivery times, and reduce shipping costs for pet owners.
The challenge: Pet Supermarket was struggling with shipping delays caused by solely relying on their warehouse for fulfillment. The retailer turned to Salesforce Commerce Cloud Order Management System (OMS), a tool that allows sellers to track sales, process orders, manage inventory, and streamline fulfillment, to make sure products end up in the hands of the customers who ordered them. Now, Pet Supermarket can incorporate inventory from its extensive network of over 200 storefronts into the fulfillment process for online orders - resulting in speedier - and even same-day- product delivery.
The impact: With Salesforce Commerce Cloud, Service Cloud, and Marketing Cloud, Pet Supermarket is now armed with omnichannel order fulfillment, enhanced customer service, upselling opportunities, and insightful company data. Specifically, Pet Supermarket has:
Customer perspective: "Our adoption of innovative Salesforce solutions has dramatically improved how we interact with and serve our customers. We're delivering products faster, and our return process is smoother, which is critical in today's fast-paced retail landscape." - Matt Ezyk, Director of eCommerce, Pet Supermarket
We're delivering products faster, and our return process is smoother, which is critical in today's fast-paced retail landscape.
Matt Ezyk, Director of eCommerce, Pet SupermarketSalesforce perspective: "Consumers have now come to expect personalization and convenience in their online and in-person shopping experiences. We are thrilled to see Pet Supermarket leverage Salesforce offerings to get its products into the hands of shoppers faster than ever while delivering exceptional service and boosting customer loyalty." - Michael Affronti, SVP & GM of Commerce Cloud at Salesforce
More information: