Invest Philadelphia 2021: Philadelphia leaders say industries transformed, likely for good

'Digital engagement, particularly of end investors, is now front and center and critical to how our clients run their businesses.'

Steve Meyerdiscusses how COVID-19 has accelerated existing financial services trends, including the rise in on-demand thinking, the increasing importance of personalization, and the need for instant access and strong customer service. He maintains that these shifts have made technology and digital engagement more important than ever.