Get to Know Farmers Union Insurance Matt Miller Agency, Bison

Helping people. Matt Miller said the reason he finds his work as a Farmers Union Insurance agent rewarding is the simple fact that he gets to help people. And by helping them, he gets to build relationships.

"I enjoy getting to know the people I serve, and I work to help take care of their insurance needs in the best way that I can," explained Miller, who took over the Bison Agency from Alan and Karen Voller when they retired in December 2023.

Building relationships through service is a common thread throughout Miller's career as a retail store manager, deputy sheriff and now insurance agent.

"I know it sounds cliché, but I am in the work I do because it allows me to help people and get to know them," he said.

He credits caring for animals on his family's Iowa Century Farm to his desire to help others.

"Growing up on a farm teaches you work ethic and gives you a level of respect for those who depend upon you," he explained.

Miller spent the bulk of his career working for the Kum and Go Convenience Store corporation.

Working his way up from a high school job stocking shelves and cleaning for his local convenience store in Iowa City, to training managers and finally, in 2008, Miller was asked to manage his own store in Hettinger, North Dakota - just 45 minutes from Bison.

In 2019 he became a deputy sheriff. "I loved the job, but I was never home," Miller said.

And having time for his wife, Christi, and daughter, Zabrina, is a top priority for Miller. The family lives on Christi's family ranch near Bison. A few months after returning to his role as general manager, Miller read Alan Voller's Facebook post.

"It took one phone call," Miller said. "I called Alan, he gave me the rundown and said he would pass my name and information on. Within a week I had an interview."

Since taking over the agency in December, Miller said he has enjoyed every aspect of the work - but especially getting to know the insurance customers he serves.

"This is the best career move I have ever made."

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