04/19/2024 | News release | Distributed by Public on 04/19/2024 03:24
Manningham Council has been made aware of a cyber security incident involving OracleCMS who manage customer calls to Council out of hours.
When people call Manningham Council after hours, OracleCMS takes the call on our behalf. Depending on the nature of the call, they may collect personal information, including the caller's name, phone number, email and address.
An unauthorised third party has gained access to a portion of OracleCMS' data and published files online. Oracle CMS is working with government authorities and a cyber security expert to secure their systems and investigate the incident.
Manningham Council customer contact details may have been accessed. This is limited to the names, phone numbers and some property addresses for customers who have called Council outside of business hours. Most importantly, OracleCMS does not have access to any of our databases, so any information we have stored in our system has not been accessed.
As soon as OracleCMS identify who has been impacted, customers will be contacted directly and provided with advice and guidance to reduce the risk of their information being misused.
We have instructed OracleCMS not to collect any customer information and to transfer any urgent requests directly to our on call staff until further notice.
We take the security of our customer's information very seriously and apologise for the concern this may cause our customers. We will provide updates as they come to hand.
Stay Cyber Safe
We will never contact you to ask for usernames or passwords. If a third party may have accessed your contact information, it is important to do the following:
For more information, follow the guidance from the Victorian Government on how to recover from a data breach.