El Paso Electric Welcomes New Director of Customer Care

El Paso Electric Welcomes New Director of Customer Care

Robert Heimer will help champion customer affordability

EL PASO, Texas - El Paso expat, Robert Heimer, joins El Paso Electric (EPE) as the new director of Customer Care. In his new role, Robert will oversee customer service operations including the call center, walk-in offices, and customer financial processing.

"The depth of experience Robert brings will be integral as we work to build a trusted partnership with our customers and the community we serve," shares EPE Vice President of Customer Care and Corporate Communications Cheryl Mele. "With today's technology and the growing number of tools we offer to manage energy use, the opportunity we have to deliver value added services to our customers and help them control their costs has never been more powerful. Robert's understanding of our region and knowledge from his past experience will help ensure that we take advantage of these opportunities, be the champion (voice) for our customers and support EPE in becoming the utility our customers deserve."

Robert joins EPE with over 20 years of customer service experience. Most recently Robert was the interim director of customer service at Austin Energy in Austin, Texas, and before then was with CPS Energy in San Antonio, Texas. In the combined 12 years at both utilities, Robert oversaw customer service operations including the call center, quality management, walk-in offices, and financial processing. At Austin Energy, Robert also managed several strategic initiatives that were integral to improving J.D. Power scores in customer service and billing.

Robert was born and raised in El Paso, Texas and is a graduate from Hanks High School. Robert is a certified Project Manager Professional (PMP), received his Bachelor of Science in Technical Management from DeVry University in Phoenix, Arizona, and is currently enrolled at West Texas A&M University to receive a Master's in Business Administration.