09/14/2021 | Press release | Distributed by Public on 09/14/2021 11:30
ORANGE, Conn. - September 14, 2021 - United Illuminating (UI), Southern Connecticut Gas (SCG) and Connecticut Natural Gas (CNG), subsidiaries of AVANGRID, Inc., [NYSE: AGR] want to help customers find widely available relief for unpaid bills for their electricity and/or gas service. The Connecticut COVID-related hold or 'moratorium' on service disconnections will end on September 15. This means customers with a financial need for help with unpaid bills should act now to keep their service on.
'Having unpaid bills is stressful for people and families, but financial help is available if people take some very simple steps, starting by calling us,' said Tracey Pelella, director of customer service. 'When bills that are past due are taken care of, it benefits all customers. But most especially, it means people who need help the most are getting it.'
UI, SCG and CNG are in the business of providing essential energy services to the communities we serve,' Pelella added. 'We absolutely want to help people keep their service connected, and we urge people to call us at the number below.'
United Illuminating: 800.722.5584 (800.7.CALLUI) or UInet.com
Southern CT Gas: 800.659.8299 or SoConnGas.com
CT Natural Gas: 860.524.8361 (Hartford area), 203.869.6900 (Greenwich) or CNGCorp.com
Please Don't Wait!
Any residential customers experiencing difficulty paying their utility bill should call the customer contact center to inquire about being coded hardship. Any customers ineligible for hardship status, including both residential and nonresidential customers, should ask about the COVID-19 Payment Program.
Non-hardship customers whose accounts are past due should expect to receive letters in the mail from their utility company or companies letting them know that their service may be scheduled to be shut off for nonpayment, and steps they can take to avoid disconnection. But beware of scam tactics. NO utility company will call you and threaten disconnection and demand immediate payment.
UI, SCG and CNG offer a variety of programs to help customers manage bills, control energy costs and avoid loss of service. These include:
COVID-19 Payment Program:
Arrearage Forgiveness Program (Matching Payment Program):
UI Matching Payment Plan:
Energy-Saving Solutions: Available to any qualifying UI, SCG or CNG customer who wants to reduce their energy usage for more affordable bills.
Manage Electricity Supply Costs: Visit energizect.com or call 877.947.3873 (877.WISE.USE) to compare generation rates. Be sure to check terms and conditions. Your supplier and rate can be found on your electricity bill. Not available to customers enrolled in income-based hardship programs.
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About UI: The United Illuminating Company (UI) is a subsidiary of AVANGRID, Inc. Established in 1899, UI operates approximately 3,600 miles of electric distribution lines and 138 miles of transmission lines. It serves approximately 341,000 customers in the greater New Haven and Bridgeport areas of Connecticut. UI received the Edison Electric Institute's Emergency Recovery Award in 2019 and 2021. For more information, visit www.uinet.com.
About SCG: The Southern Connecticut Gas Company (SCG) is a subsidiary of AVANGRID, Inc. Established in 1847, SCG operates approximately 2,500 miles of natural gas distribution pipelines, serving approximately 206,000 customers in the greater New Haven and Bridgeport areas of Connecticut. For more information, visit www.soconngas.com.
About CNG: Connecticut Natural Gas Corporation (CNG) is a subsidiary of AVANGRID, Inc. Established in 1848, CNG operates approximately 2,200 miles of natural gas distribution pipeline, serving approximately 183,000 customers across 26 communities in the greater Hartford-New Britain area, and Greenwich, Connecticut. For more information, visit www.cngcorp.com.
About AVANGRID: AVANGRID, Inc. (NYSE: AGR) aspires to be the leading sustainable energy company in the United States. Headquartered in Orange, CT with approximately $39 billion in assets and operations in 24 U.S. states, AVANGRID has two primary lines of business: Avangrid Networks and Avangrid Renewables. Avangrid Networks owns eight electric and natural gas utilities, serving more than 3.3 million customers in New York and New England. Avangrid Renewables owns and operates a portfolio of renewable energy generation facilities across the United States. AVANGRID employs approximately 7,000 people and has been recognized by Forbes and Just Capital as one of the 2021 JUST 100 companies - a list of America's best corporate citizens - and was ranked number one within the utility sector for its commitment to the environment and the communities it serves. The company supports the U.N.'s Sustainable Development Goals and was named among the World's Most Ethical Companies in 2021 for the third consecutive year by the Ethisphere Institute. For more information, visit www.avangrid.com.