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Penobscot Bay Regional Chamber of Commerce

11/08/2018 | News release | Distributed by Public on 11/08/2018 22:10

Camden National Bank is a 2018 Greenwich CX Leader in U.S. Retail Banking

Posted November 08, 2018

Camden National Bank is one of five U.S. banks named a 2018 Greenwich CX Leader, a customer experience designation recently given by Greenwich Associates, leading global provider of market intelligence and advisory services to the financial services industry. The only Maine-based bank among those named this year, Camden National Bank was one of two banks recognized specifically in the U.S. Retail Banking category.

'We are greatly honored to be recognized by Greenwich Associates for excellence in customer experience,' said Greg Dufour, President & CEO of Camden National Bank. 'This exciting designation as a 2018 Greenwich CX Leader is a testament to our many employees who, on a daily basis, serve our customers and communities.'

Greenwich Associates conducts interviews and extensive research which provides a foundation of benchmark data on bank customer relationships which does not exist anywhere else in the industry. Greenwich CX Leaders achieve scores that exceed the industry benchmarks by a specific margin for overall satisfaction, likelihood to recommend and likelihood to continue using.

'Good customer experience is easy to recognize, but can be difficult to deliver,' said Ron Balmer, Managing Director, Customer Experience at Greenwich Associates in a recent news release. 'These CX Leaders have focused on creating great experiences for their customers and employees by placing their feedback at the center of everything they do.'

'A critical component of our commitment to delivering an exceptional customer experience is the CamdenCircle, our customer centric experience program and ethos, which focuses on listening closely to our customers and employees which provides a continuous source of feedback to shape our business and drive innovation,' said Renee Smyth, Executive Vice President, Chief Experience and Marketing Officer. 'We're incredibly proud to be recognized for delivering an exceptional online and in-person banking experience that our customers and employees have helped us develop and evolve over time.'

About Camden National Corporation

Camden National Corporation (NASDAQ:CAC), headquartered in Camden, Maine, is the largest publicly traded bank holding company in Northern New England with $4.2 billion in assets and nearly 650 employees. Camden National Bank, its subsidiary, is a full-service community bank founded in 1875 that offers an array of consumer and business financial products and services, accompanied by the latest in digital banking technology to empower customers to bank the way they want. The Bank provides personalized service through a network of 60 banking centers, 71 ATMs, and lending offices in New Hampshire and Massachusetts, all complemented by 24/7 live phone support. Greenwich Associates named Camden National Bank a 2018 Greenwich CX Leader in U.S. Retail Banking, a designation that recognizes top U.S. banks in customer experience. In 2017, Camden National Bank received the 'Lender at Work for Maine' Award from the Finance Authority of Maine. Comprehensive wealth management, investment and financial planning services are delivered by Camden National Wealth Management. To learn more, visit CamdenNational.com. Member FDIC.